Alpine Animal Clinic

Our dog Romeo got very sick while we were traveling on a Saturday. We called Alpine Animal Service and talked with the tech to see if they would be able to see him, she said they had another emergency (surgery) they were working on, but she would talk with the vet. She came back and said bring him in. Once we got there they checked us in and took us into a room. The Dr came in and checked him out, they took blood and other stuff to run a tests. About 30 minutes after we arrived the came back in and told us what was up, prescribed some drugs and gave us a treatment plan and we were out the door. The next day Romeo was on the mend and feeling much better. Monday morning Romeo was feeling much better. The tech called to check on him... At 5 PM the Dr called to ask about him. WOW people who care about your pet and call to check on them. Highly recommend this place.

posted: 06/29/2023

I am absolutely furious about my experience with this vet. From start to finish. I brought my dog in for a spay. I was told to drop my dog off between 730-8 am. My husband brings her in only to not be checked in and sat in the waiting room for 45 minutes without communication. After asking if he would be helped Is when they seemed to actually care. We hadn’t heard anything at all until calling ourselves around 330pm. Apparently they overbooked and another surgery was running over. While I understand that I expressed my concerns with how my dog had not gone to the restroom, had water etc. By the time she actually got into surgery was around 4pm. We were then told that they couldn’t do the surgery because of a skin condition and our dog was already under anesthesia. So we decided to not proceed with the procedure. When my husband finally was able to retrieve her, our dog went to the bathroom all over the floor from being contained for so long. We paid for the services rendered (ie annual check up, medication, rabies) and left. An hour later after leaving we get a call to pay for the anesthesia since they administered it. So paying for something that was given but was turned down last minute. My issue with all of this is the complete disorganization, double scheduling and how we didn’t get what we needed (spay) we were told we could come back a month later. This is almost laughable. Alpine, get better equipped to handle all the people you are booking. You lost a patient today because of your lack of care, ethics and overall attitude. Not to mention your rude receptionist calling after hours to get paid.

posted: 08/17/2023

New to Alpine and needed in quickly. I was skeptical how soon I be able to get in, or if I even could get in. I had an appointment within 3 days and then got called for same day work in!! The front staff set the stage for a calm welcoming experience. Vet gave me options for treatment plan with potential costs and together we made a plan for my pup. I’m a small business owner myself and tend to be critical of customer service. Front desk staff can make or break an experience and these gals were spot on. 5 STARS Alpine!!

posted: 07/24/2023

My husband and I were visiting family in Helena this summer. We live in Northern CA. Out boarder collie appenzeller mix dog, Bella, started To limp the day we arrived. We called a number of vets and were able to get Bella in the next day and she was very kindly and thoroughly treated By Dr Hogue. Bella is a real pill with vets but Dr Hogue persevered and was able to treat her infection. I would recommend this clinic to anyone and would use it if we lived in Helena rather than Northern California.

posted: 08/16/2023

Leaving this review specifically for Dr. Mayer. Brought in our golden not entirely sure of what was wrong. She took exceptional care of of our pooch. She took time and explained everything that she was thinking and some different options. When discussing options she would work through them with us so that we understood why she was thinking said option. Absolutely recommend working with Dr. Mayer if you want a patient vet who’s willing to go the extra mile to help you and your pups!

posted: 03/30/2023