Best Friends Animal Hospital

My husband and I have only been here twice. Once, was when we first got our new dog, and she got in a bad fight with our older one. She was injured pretty badly and it was midnight. The vet came to the office within 15 minutes and fixed her up. The person at the front desk was SO friendly, and her and the vet made us feel so much better. They do charge a hefty emergency fee, but what can you expect when you ask them to come to your beck and call at midnight? The second time we came here was when we took our older dog in a couple days ago. He was bleeding heavily when going to the bathroom. His primary vet is Associated, but when we called to tell them it was an emergency, they said they had a staff meeting for the next two hours and couldn't see him that day. We brought him to Best Friends and they fit him in immediately. The young girl at the front seemed miserable and wasn't very friendly, so I was worried. Nevertheless, the vet assistant and the vet took great care of him. The real cherry on top, was when we received a call today from them asking how our dog was doing and if we had any questions. It was a small, simple thing, but something we appreciated greatly and we weren't expecting. We have now decided to make Best Friends our primary vet.

posted: 05/20/2023

Taking away my 5 stars & changing it to one. Today my sister called to transfer her dog’s records that I had previously put under my account to her own along with a new dog she just adopted. Instead of allowing her to do so, Best Friends instead decided to give out my personal information about an outstanding bill I have with them & refused to transfer the dog’s records. I have been going here for almost 3 years straight & have spent well over $8000+ at this place. I have an outstanding bill from 3 different surgeries & have paid on time every month for 2.5 years. Because I was a DAY late, they froze my account, gave out my personal information, refused to let my sister transfer her dog’s records & threatened to send me to collections. I love Dr. Norton, he is a great vet that saved my cat’s life & I will forever be grateful for him & the medical staff but the front desk & accounting office need to be accountable for how they treat loyal clients.

posted: 06/01/2023

Took our dog in for a check up to get her shots updated. This was the first time we've been there. I was so impressed how clean it was and how friendly the staff is. The Doctor/Vet is definitely a pet lover. He talks to your pet and even tells them to cough or breathe in and out while listening to their heart like a human Doctor would. Highly recommend them.

posted: 03/29/2023

Far from best friends? I’ve had my last go with these folks. The female doc is about rude and insulting. I had a issue with a 4 month old puppy that took to best friends and it was disappointing and maddening. She could have handled it so much differently. There is such a thing as a Vet not liking your pet!She is not in check. I won’t go into the front desk operations it’s worse. No good. IMO.

posted: 06/07/2023

We had to take both our cats in for their shots. In and out with no problems👍

posted: 07/27/2022