Moore Lane Veterinary Hospital

I had to take my dog, Happy, in here to get her leg stitched up. It is a very busy place, however they took great care of my dog and made sure that she was in no pain when they stitched up her leg. Travis, one of the assistants, lead Happy back into the procedure room. He obviously has great loving energy, because she has never trusted another human being enough to be led away from either my husband or myself. I would highly recommend them in an emergency situation.

posted: 08/18/2023

I don’t even give you guys one start at all Eli the guy nurse there or financial guy. Whatever you want me to put my dog down trying to tell me he’s brain dead I could tell by when I went to go see my dogs to say my goodbyes, he wasn’t brain dead so I wouldn’t allow him to put my dog down. So you say bad experience to give you guys a chance to improve your Self, but how can somebody do that when you guys want to put your dog down? If I would agree with you guys how can you prove yourself then my dog is happy go lucky today. Walking around back to normal totally wrong diagnosed that nurse and you need to get rid of them because I Donely one that it had happened to you. I got six letters at six different people that it happened to, that’s all I got to say I could save much more but that’s all I got to say your employee your your employees traumatized me so bad thinking you guys didn’t treat my dog all night when you guys were what a way to make your employees feel special when your animal your furry friend is dying you need a whole new said employees there one of these days somebody that it happens to it’s gonna make the business go down just might be me so you better look into it and see what kind employees got working there because they’re not very nice at all and they need to go back to school to learn their nursing skills and animals because they gave me totally the wrong diagnosis. My dog was not brain dead. He is just fine now , that’s all I got to say goodbye

posted: 08/23/2023

We have been here twice now due to emergency situations with our dog. They have been very helpful both visits. Our most recent visit Travis the vet tech went above and beyond. He was so kind, helpful and just amazing all around. He is a gem of a vet tech and I think a huge part in saving our dog’s life. We are so grateful to him. Our dog is a really difficult patient due to her extreme reactivity to vets and he and the team did everything they could to make it as easy as possible when it was a very scary situation and I was a complete mess. Dr. Young is an incredibly helpful and compassionate vet too and the rest of the staff we may not have seen were just amazing too. Thank you so much for everything you do. We feel so taken care of by this place. Great for a routine visit or an emergency!

posted: 06/19/2023

I picked up my cat after he had been there for several days. I was very upset in the condition he was returned to me. I brought him there clean, well kept and above all sanitary. He was brought out to me in a cardboard cat carrier and when they came into the waiting room I could smell the stench of cat urine. I took him out of the box when we got to best friends (his primary) for his surgery. When I took him out I was very disappointed. After spending over $2000 he came back to me not near as soft, shiny, or clean. He had urine all over his backside including all the way up to his hips. He also is starting to get sores on his back legs. To say I am displeased is an understatement. This is not the first time I have had troubles with him there as best friends is no longer an emergency vet. I am very upset by the care my cat received there if any. Best friends will have to bathe him due to his uncleanliness. Not to mention all the germs and bacteria that could have been exposed to him via his urine catheter. I am also very frustrated because the tech I spoke with the night I brought him in was told he is allergic to potassium and they sent me to best friends with an antibiotic containing potassium. She told me she would let the doctors know he couldn’t have this and obviously there was some misunderstanding. My cat has been to many vets including a neurologist at CSU and I have never seen him this way. My grandmother and I were repulsed to see him in this condition.

posted: 08/07/2023

I can’t give enough stars for this veterinary hospital and ALL the staff with whom I came into contact during our little dogs most recent ER visit. Every staff member from front desk, vet techs to Doctors were incredibly prompt, sensitive, caring and professional. They are very up front about charges (which were not out of line) before a procedure and no hidden fees. Thank you for your hospital and around the clock service!!!

posted: 07/11/2023