Best Friends Animal Hospital and Urgent Care Center

We had the difficult experience of putting our dog Boudreaux down on Easter. Dr. Lisa Galvin handled his care. She walked us through this difficult situation and cried with us. Her and her team CARE, and demonstrated complete compassion. This wasn’t a dog he was my friend. I’m a retired combat vet and when my wife is at work and my kid’s are in school Boudreaux was who I had. To lose him will devastate me forever. The team that helped him eased that. If that’s not enough reason to choose them I’ve got nothing for you.

posted: 04/09/2023

If their vets prescribe your dog a drug and the refills run out. You must then contact the pharmacy that you have been going to and they have to fax the vet office to get more. They say this takes 24 to 48 hours. You can't go into their office and just have new prescription just made. I don't know why you have to jump through so many hoops just for a refill especially when your animal has to be on the meds as they prescribed originally and the animal is not due for their check up for another month or two. 1st visit with them was great but they seem to be expensive and a pain to work with.

posted: 08/17/2023

I can’t think of a single thing that could’ve been done any better. Everyone was amazing to both Tucker and myself. Treatment and charges were thoroughly explained beforehand, the call from the vet after his treatment was helpful in knowing what to expect and what I would need to do as Tucker heals, and then when I picked him up everyone was wonderful. Having to take my sweet doggo in for an injury or illness is never something I want to have to do, but inevitably it will happen and I ALWAYS know when we walk through those doors, everyone will do their best to make it as positive an experience as possible and I know my fur baby will receive excellent care. I recommend Best Friends to ALL of my family and friends.

posted: 04/25/2023

We had the same vet clinic for 25 years and had to change after a move. It’s an uncomfortable feeling leaving what you are familiar with. We set up a wellness exam, while everyone was still healthy, with Best Friends so we could continue looking if we didn’t get a good vibe. I’m glad we stayed with Best Friends. The staff is friendly and as accommodating as the schedule allows and the vets we have dealt with have all been wonderful and knowledgeable. Vets are often under appreciated and the long hours they put in go unnoticed. Appreciate your vet no matter what clinic you choose to go to.

posted: 11/30/2022

My cat started having breathing distress around 1am this morning. I tried calling the emergency line for 2.5 hours and nobody answered. I decided to try and drive up but nobody was there. My cat died in his carrier in my arms at 3:42 am this morning in there parking lot because they falsely advertised emergency pet care services. I will be reporting to the Better Busines Bureau for false advertisement and be seeking possible legal avenues as well. It isn't right to advertise those services, but not offer them.

posted: 06/21/2023