Webster Groves Animal Hospital & Urgent Care Center

I have been told that the visit will cost I believe $95 with the $50 deposit. They didn't inform me what they going to do and did some procedures without me knowing how much it will cost. I was aware of $95 and was sure that it was included. They didn't informed me nor ask for my permission to proceed. It didn't really helped and as an addition I got $400 bill. They said that they sorry for the inconvenience because they were supposed to inform me about the additional costs. And now I received $800 collection company bill. When I called the lady on the phone was extremely rude and didn't even wanted to listen to what happened and that they said they will remove it from my account. This bill was transferred to collection company 2 years later. I don't understand what do we expect from the government if we are as a human act like a wild animals to each other .

posted: 10/17/2024

The front desk receptionist, Alicia, was very rude and threatened my daughter who took our dog to the appointment that day. She called crying after leaving there. When I called and spoke to Kate, the Admin, she was also very rude and unprofessional. Their slogan of “We never stop caring” is a lie. They don’t care about our pets. They just care to charge and get as much money as they want. I will absolutely not be taking my dog there again after this visit. The vet tech and the vet were the only people that were nice and caring towards our dog.

posted: 08/08/2024

We have had terrible experiences with this place. Our pet had dental procedure recently. Prior to the appointment, the doctor explained that she will spoke to us and give update. However, no one ever called. We had to call the hospital multiple times, and only been told that you wait for a call. For only dental cleaning, they prescribed unnecessary amount of pain medications, and forced us to pay. They took additional labs tests prior to procedure without letting us know (of course, charged for the tests). They don’t care about their patient, the only thing they really care is money. Hate to say it: They are money hungry We will not be going back !!

posted: 07/01/2024

It’s unfortunate that Dr. Larson works for this place because she is such a wonderful vet and has always taken great care of my girls at the affiliated wellness center. The issue I have is that when you go to schedule at the wellness center you have to call through the urgent care, which is nowhere near the same quality of service. When trying to schedule a wellness visit for my pup who is having some non-severe tummy issues they refused to schedule me for a wellness visit and instead tried to get me to schedule for urgent care. Which is way more expensive, in a way more stressful environment for the pets, with in my experience subpar care. If it was truly an emergency, I wouldn’t step foot in this place. VEG is where it is at for emergency services. Dr. Larson at the wellness center is AMAZING by the way, this review is no reflection on her. She handles my animals with great care. Instead of staffing the phones with snobby people who want to push your emergency services to people who don’t know better (because I do as an animal professional too) you should focus on hiring more people for the urgent care like you’ve hired for the wellness center.

posted: 06/17/2024

Vets are alright but getting an appointment is challenging. If I need a same day appointment, even when calling at the time they open, I still end up paying extra for an urgent care arrival time with a very variable wait. Very frustrating to deal with and would not recommend based on this model of care.

posted: 09/26/2024