Imperial Animal Hospital, LLC

Specific to the grooming ONLY am I commenting here. If you have a Poodle or a Doodle - do NOT go here for grooming. They do not understand how to cut curly hair. I brought my 9-month-old Aussiedoodle in for a bath and grooming. You can see the DRASTIC and AWFUL job they did. I literally didn’t even recognize my own dog when she walked out. I was in such shock. The staff just kept making excuses. They know this is an awful job and didn’t want to admit it. My dog came out with almost no fur. They cut her whiskers and her eyelashes completely OFF and now she’s home SHIVERING because she usually has fur. Like, her fur is just fuzz. We are livid!!!!! We will never come here again for grooming. The animal hospital and the boarding are fine. This is just about the grooming.

posted: 09/19/2023

Imperial deserves more than 5 stars in my book. Their entire staff both on the hospital side and the Pet Lodge side combine extreme competence with incredible caring and love for the pets in their care. As evidence of what we think about them, they are located 23 miles from our house and obviously, there are lots of very good vets much closer, but Imperial has so impressed us with their consistence excellence in every respect that we have not ever considered changing. When your pet really needs to be seen urgently, they make that happen. For one example, one of our dogs developed a big lump on one of his front legs suspiciously quickly and one of the vets came in on his day off so that the lump could be removed almost immediately (turned out to be benign). Another quality we value really highly is we have boarded our dogs during travel and they post photos and the staff really cares about them and all their charges and we feel they could not possibly be in better hands. Whatever special food or need your pet has, they make that happen. They also board other animals such as rabbits and cats and with their new building on the hospital side, the Pet Lodge/grooming side has been upgraded and they have super nice facilities for boarding, but it is the attention to detail and caring of the staff that really makes the place, not the facilities which are fabulous. They are also amazing with pets that need special care to convalesce and can do "hospital-like" care after a pet has had surgery or anything major like that and requires more care than what any normal owner could provide at home. Over nearly 8 years, we have not been disappointed a single time I can remember. I feel we were fortunate to find them and our pets have all lived longer and better lives thanks to them.

posted: 03/02/2023

LOVE all the doctors here. They recently took care of our sweet boy Taz and I swear kept him going long enough for us to get home from overseas and have him with us in his last days. The kennel staff are all 'earth angels' in our estimation. They have taken such good care of our dog and cat babies through the years. 💕

posted: 09/15/2023

My sweet Georgia had surgery here yesterday. I cannot say enough good things about our experience. They communicated multiple times leading up to her surgery, providing us with all of the information we would need on our surgery day. The day of they texted me multiple times while she was in their care. Surgery went well. I’m so happy I found a great local veterinarian hospital for my sweet girl🧡 Thank you!

posted: 04/21/2023

The grooming department is top notch. I have 2 standard poodles that have been clientele here for over 8 years. They do a fabulous job every time. Love love Chris and all the groomers.

posted: 09/24/2023