Banfield Pet Hospital

I’ve been with Banfield Pet Hospital for 12 years. Sadly, I had to put my precious dog, Chico, to sleep due to kidney failure last Thursday. But when I called them on Friday to cancel my plan, I was told that would have to continue paying until the end of the current policy which had just auto-renewed in March (or pay the full price for services rendered). This is highly unethical!! Who continues to pay medical premiums for someone who is decease?!? Not to mention that my dog had not received any services for FOUR years due to the pandemic, but I continued to pay the premiums and no refunds was given for the time period in which they were closed. Hence, if ever I was to get another pet, I assure you that Banfield Pet Hospital will not be my chosen veterinary clinic!

posted: 05/20/2023

Wonderful experience as always my pet baby has high anxiety and they always know how to address his issues in the most safe comfortable way as possible which really makes me feel confident in still knowing my pet is receiving the best care, they really tried giving the best effort that my pet receives the best care which gives me the ease to continue bringing my baby, because it can be very challenging if anyone can relate having a pet with having high anxiety coming to the vet for health care.

posted: 08/07/2023

I just had my cat euthanized by an emergency vet's office because of the negligence of your office in Bridgeton, MO. I had been taking my 3 year old sphynx to them for the past week over him vomiting, not eating or drinking, or eliminating. At the time i thought he had ingested part of a plant. The first day I took him in (Friday September 15th, 2023) they left him in a kennel for 5 hours without food or water. I had to call to get an update. I was told that his ears were a little dirty but the vet didn't have time to really look at him. Then she told me about how he didn't have anymore blood tests on his plan but she could give him a nausea shot if I wanted. I opted for the shot. He didnt eat or drink that night and i reached out to the Pet Chat that is part of my plan. She gave me suggestions on what to try to get him to eat. The next day (Saturday September 16th) I called to ask for the manager. I was informed she was in surgery and would have to call me back. I told her fine. She didn't call me back until Monday (September 18th). She asked me how my cat was and I told her that nothing had changed and he seemed to be in pain. She had me bring him back in. The whole time I had been syringe feeding and watering him. I brought him back in that day. There they did an xray and an ultrasound that I paid over $1000 for that showed nothing was wrong. They gave him 50mL of fluid under his skin and said maybe it was just the plant I thought he ingested working his way out and gave me a prescription for some bland food for him to try. He wouldn't eat it. So I kept syringe feeding him. September 19th they called to check on him. There was no change and I told them. They wanted to try another prescription food for recovery and I opted to get him a prebiotic. He wouldn't eat and I was compounding the prebiotic with water myself to syringe it into his mouth. September 20th, he finally tried to eliminate. There was string coming out of his butt. I called the vet and they told me not to pull it and he'll pass ot on his own. I tried to get ahold of someone on the Pet Chat multiple times last night but no one would respond. Today, he seemed to be struggling to eliminate. I once again called banfield and the receptionist had to have the doctor call me back. When she did, she told me to take him to the emergency vet's office. When I got him there, the doctor looked in his mouth and noticed there was a string under his tongue. He needed surgery. I went ahead and he'd them do it. The doctor called me and told me it had been left too long and there was too much damage done. He had more than 6 tears in his intestines and there was nothing she could do. The damage was too wide spread and severe. This all happened because I listened to your doctors and my cat and my family are paying the price for your companies negligence. If they would have once looked into his mouth, they would've found the problem. But they never did. Just tried to sell me another wellness plan.

posted: 09/23/2023

Friendly staff and very helpful 10/10 would recommend. They always treat my dogs with the utmost care and kindness

posted: 09/02/2023

I would give this a lower rating if I could the so called vetnarian that seen my Dog cared nothing for his comfort she made me pay for a test then refused to fill a prescription for antibiotic cream and said his last vet would have to fill it why charge me for a test then not alevim alleviate my pet's pain pets pain

posted: 07/22/2023