Oakdale animal hospital

I took my dog to the Urgent Care side and was charged for an Emergency Price. Why? Because according to the staff there is ZERO difference in pricing between the Urgent Care and Emergency Room side of the business. They wanted to hold my dog overnight to see a surgeon while transferring him to the ER. I elected to take my dog home and went to a separate animal hospital. The front office staff was absolutely terrible that was working on 10/21/24 they are unprofessional and cracking jokes at owners expenses. The only decent ones were the doctors that were caring for my dog. But with that their prices are overcharged and misdiagnosed to the extent that they just want higher bill to help pay for their new building while keeping the old one open. I spent LESS taking my dog to the ER for the SAME services as the URGENT CARE. Then this facility gave and told me to use the WRONG ear wrap for my dog. According to the other animal hospital it will infact cause MORE problems for my pet and not help in healing. This leads me to beleive that Oakdale just wants a return visit for more money instead of caring for my pet. The ER side is nice for the sake of Emergencies but I will not be returning to the Urgent Care side again in the future. I will be filing a formal complaint instead based on my experience.

posted: 10/22/2024

My dog abruptly began to display signs of lameness in her leg. So many places in Minnesota will make you wait hours before getting in a having an “Urgent Care” option for animals is such a relief. I cannot say thank you enough to all the staff members from the front desk to the medical side for the care and support they provided. Thankfully x-rays weren’t needed today. The Vet did such a great job examining my dog. You could see the attention to detail and knowledge behind her reasoning and explanation’s. Also, to all the comments complaining of “over-priced”…I called multiple places that wanted to do x-rays for between $500-800. This place was WAY cheaper.

posted: 02/16/2024

This is a difficult topic to discuss so I will hold the details; what I can say is that of the three facilities I dealt with throughout my situation, Oakdale was the most professional, efficient, attentive, and ultimately compassionate facility. Thank you all for your help and support through such a devastating experience.

posted: 12/19/2023

Brought my pup in for an accidental fall. They treated us both so well!!!! They had care and compassion to another level!! Great group of peopl.

posted: 03/29/2024

They were very kind and helpful when our senior greyhound broke a toenail, which caused a lot of bleeding, and understanding that I had to bring both dogs in. We had adopted our second greyhound only hours earlier.

posted: 03/18/2024