Animal Emergency & Referral Center of Minnesota

Outstanding facility and staff. They went above and beyond for my behaviorally special dog! They worked with me to make my very handling sensitive and reactive dog comfortable. I'd asked for details on my dog's procedure so I could prepare her, in advance, for it using cooperative care training. The tech (Jen?) graciously took the time to answer my many questions and provide a detailed outline of everything my dog could expect during her visit. When we arrived, they made sure the waiting area was clear of dogs before we entered and went to our exam room. During her visit, all the staff were very open to hearing my suggestions on what would/wouldn't work with my dog. They scheduled extra time to make friends with her prior to taking her for her procedure. I so appreciate the extra effort they put in to make this visit go smoothly! I absolutely recommend them and they are totally worth the drive if you don't live nearby!

posted: 07/11/2023

I only have great things to say about this location. They took care of my Ruby and made sure to assess her problem quickly. I got frequent updates and was made aware of the cost of everything so there were no surprises. I am so very grateful this kind staff saved my Ruby girl ❤️

posted: 08/12/2023

I was so impressed with the staff at AERC. There were so many people helping us, and they took the time to get to know me and my pup to make us feel more comfortable. They provided options and explained the procedures in detail, as well as the pros and cons. My biggest concern was quality of life after the surgery and they were able to answer all of my questions. They were communicative and informative, and most important to me, kind. I could tell they love helping animals and meeting everyone that comes in. They took great care of my little lady. I would definitely go back for future procedures.

posted: 03/24/2023

I brought my cat in because she hadn’t been eating for a couple of days and had rapid breathing. They took her in immediately with gentle care, and kept me informed every step of the way about what they were going to do and how she was feeling and while I was waiting in the waiting room, I was very impressed by how all of the staff were caring And respectful of the pet owners. One animal was coming in and they were waiting at the door for that pet and quickly took the pet back to the exam room. They’ll make sure to get as much information about the pet as possible and kept everyone informed of the progress. I kept thinking of how impressed I was with how smoothly things ran and how quickly and caring everything was.

posted: 04/12/2023

I'm very grateful for the wonderful care that my cat Linus received during his emergency stay. It is never easy leaving my fur baby (especially overnight) but the communication and updates gave me some relief that he was in good hands! All of the staff that cared for Linus... the vet techs and the veterinarian were amazing. Linus was very comfortable under their care and he just wanted lots of love and cuddles which I'm happy that the staff were so good to him! My only complaint is that when I called prior to bringing him in, the receptionist on the phone did not give me accurate information... she said that there were no options for payment plans and that I would have to pay in full after his care, but when we got there we asked the lady at the desk and she told us otherwise, that they actually do take care credit and scratch pay. Other than that misinformation from the phone receptionist, the rest of my experience was positive. The staff under Linus's care were extremely helpful and friendly! I also really appreciated the text and photo updates!!

posted: 05/06/2023