Monticello Pet Hospital

It was a very good experience for our little puppies. They treated both dogs and us very respectfully and provided all answers to our questions. The staff was friendly, and even though it was the end of the day on a Friday, they didn't rush at any time.

posted: 10/24/2023

Impeccable service from the moment you call in to set an appointment through the entire process. The staff is so welcoming and customer centric when you walk in to door to check in. Great communication from the vet technicians and vets, as I've worked with Dr. Jacobson and Dr. Galler for our three dogs. But most importantly, the care and compassion the entire staff has with your beloved pets! I wouldn't bring my pets to any other place.

posted: 09/13/2023

Our 6 year old cat fell ill in a rather short time and spiraled quick. Not only did the clinic squeeze her in for an appointment they were so professional. Unfortunately the results were not good and chose euthanasia. I was alone for this visit. The vet tech (wish I knew her name) and Dr. Johnson were phenomenal. So patient, explained thoroughly, answered all questions, and most importantly were compassionate/great care with our cat. They stayed with me through it all and even though I showed up to the clinic alone, I had them by my side. Even the office lady was so kind getting us the appointment and so empathetic while explaining cremation and getting payment. As horrible this experience was I am so incredibly grateful for the staff.

posted: 07/27/2023

I took my dog in with some serious concerns and ended up having to make the worst decision. Monticello pet hospital couldn't have done a better job informing me of my choices, supporting me and my dog through the tough process, and just being truly kind. I am truly grateful of how they treated me and my dog and how they sensitive they were in that situation. I didn't feel like I was in a "clinical" situation and more importantly I didn't feel taken advantage of. Though money was the least of my concern, the cost have my dog cremated along with the visit and exam fee was entirely reasonable. Thank you to the vet and vet techs that helped me and my dog end his suffering in an ethical and warm process.

posted: 07/13/2023

"I would rate less then one star if I could for Dr. Kelsey Johnson." I switch over to Monticello Pet Hospital from Saint Michael. The first few visits my pets and I were taking care of. It all started with my dog almost dying. They had me lower my dogs insulin to 10 units. Which my dogs sugars went over 500. I did 2 insulin curves and sugars were still high 400's - 500's after they told me to only go to 12 units of insulin. after a coupe of months and 4 more insulin curves, I got her sugars down to mid 200's with a 25 units of insulin. I go in and get all 3 of my dogs rabies shots and was asked to do another curve. Now insulin and testing and vet bills add up fast. Now I called this week and gave the numbers for the curve and they only moved around 40-50 up and down and was told they should move more. This is where I lost it! I was told to come in and get more test done that would cost me another $370 or they would have to have a waiver and would cancel my dogs prescription for insulin. The doctor was very unprofessional. The doctor had no CLUE what she was talking about and I told her I didn't want to have test done and then you tell me that you found nothing and want more test done. after a long call, I came in the next morning and got the blood work done, even though I didn't have the money to do so. So, here it is two days later I get a call from the same doctor telling me that she might have a UTI or something wrong with her kidneys because her urine was not hard enough. I bought up that I told my wife about this and she told me they just want more money don't do it, but I did. Now, the doctor is wanting to get more tests and only has about 20% hint of what could be wrong and wants HUNDREDS of more dollars to do more test. I told I said the other day that I don't want to do test and you tell me nothing came of it. At this point the doctor know I'm out of money for them and starts talking about killing my dog or giving her away, like you would a used dish! I pointed out what she said the other day and what she said today, after finding I have no more money to give her. Her finial words were I will send you, your records, I don't think we are a good fit for you. The whole time she trying to tell me she looking out for my dog, but she is really only looking for the next dollar... To warp this up, if you have unlimited money to blow, this is the place for you. If you want someone to put your animal first and not money, DON'T GO HERE!!! Seriously, who recommends that you put your dog down for diabetes been in the mid 200's and because you don't have enough money to do more test that might not show a different?

posted: 08/31/2023