BluePearl Pet Hospital

On Sunday at 5:00 PM, our dog started having severe respiratory distress. We called the vets in Grand Rapids, MN, and not one had emergency services on a Sunday. They all did, however, refer us to the BluePeral Pet Hospital in Duluth, a 2hr drive. In hindsight, it was the best thing for our pet and us. We arrived a couple of minutes before 8:00 pm, and EVERYONE was so helpful and caring. Our pet was put on oxygen right away for comfort. Dr. Hart did a comprehensive exam, and with his professionalism and calm approach along with an in-depth explanation of options and possible outcomes meant everything. It turned out not to be the outcome we had hoped for, but Dr. Hart and the staff helped make the final transition as smooth and comfortable for our pet and ourselves as possible. They also provided us with a permanent set of our pets paw prints. Many thanks to all !!

posted: 08/17/2023

We live an hour away and our 5lb Yorkiepoo ingested a lot of chocolate. Blue pearl was amazing from the start with giving advice as we drove to them, seeing him right away as we arrived, and gave him constant care for almost 2 days as he slowly got better. They gave us updates a couple times every day and they held, cuddled, and gave him warm towels so he wouldn’t be scared. We were so happy with the care and they even refunded us some of the initial cost we were quoted. This place was amazing.

posted: 07/31/2023

Blue Pearl has always given the highest level of care to my Pugs. They explain things very explicitly and explain your options and potential consequences. Emergency services are always expensive so it is best to have Care Credit, Good Credit and Pet Insurance. I recommend Trupanion Pet Insurance. Both Dr Hart and Dr Banwart were exceptional. I highly recommend Blue Pearl.

posted: 04/13/2023

I've had to take my dog here twice and I've been happy with the experience both times. Most recently, I had to take my dog there to be treated for a bite wound. They provided excellent customer service from the time we called until the time he left the hospital. The wait was a little long, but worth it for the care my dog received. The vet called me to provide updates and to walk me through my options before providing care, which I really appreciated. I also appreciate that they take Care Credit. The instructions we received for the aftercare for straightforward, and they made it known they would be available to answer any questions we may have had during his healing process. The hope is obviously to never need their services again, but if necessary, I would not hesitate to bring either of my dogs here.

posted: 05/23/2023

Refused to see my dog who was having an allergic reaction and her face was swelling and told me to go to the cities or "give her a bath" as if it would help. Who has the ability to drive all the way to the cities in the middle of the night with a dog who could stop breathing on the way? Cold and callous vet tech who wouldn't even make sure my dog was ok because "the vet is in surgery right now so we aren't taking any new animals tonight" even though they are the only after hours ER vet in the area. She acted like I was an inconvenience. I drove almost an hour to get there late at night and they wouldn't even let us in the door. They are lucky my puppy didn't die! Adding, since the owner responded: Teach your staff to have more compassion and offer better solutions then. The girl I talked to was rude and cold. I asked for advice and was told to do something that would in no way help my dog. I would have waited inside and had them monitor her until she could be seen. And driving 2 1/2 hours isn't "prompt". She wouldn't even tell me WHERE in the cities and just brushed me off. I could practically hear her eyes rolling. I understand if it's busy, but I was the only car in the lot. It shouldn't have come to that.

posted: 07/20/2023