WellHaven Pet Health Urgent Care of Bloomington

I've waited 2 years to write this review. I had to put my beloved dog down yesterday because of the incompetence of one of your vets. I was on your wellness plan and trusted you fully. 2 years ago I took my dog in for a small lump on his rear end. Within 10 minutes of being taken in, I was told it was a bruise that would clear up in the coming months with the vet implying I hit my dog. I would obviously never do this but figured maybe he bumped it when I wasn't home and trusted you despite my gut telling me you were wrong. I don't know if it was because the testing would be covered by my plan and cost you guys money or what. 4 months later I had moved away from MN and had to take him for an unrelated matter. While that was being resolved, I was told they wanted to check the lump. It was a cancerous tumor that had now grown into the muscle itself, and that it was now too deep to remove. I asked if it had been tested months earlier would it have been easy to remove, and the vet not wanting to throw you under the bus said he didn't know for sure but it was likely. They gave him a year, and I got an extra 5 months on top of that. Now I am thousands of dollars in debt from the vet bills and my dog was taken from me far earlier than he should have been. I will never forgive you for this, when a owner comes to you with an issue don't dismiss it for any reason and take the time to check. If I could give you 0 stars I would.

posted: 10/19/2023

Colette was amazing. Highly recommend. Sadly found out our cat was very ill. However she was so compassionate and came to a diagnoses right away. If you are worries at all about your bet this is a must go! Thanks again for a great experience! Just wish the news was better but you guys were amazing!

posted: 10/26/2023

I can’t begin to express the level or gratitude I have for our experience with the WellHaven staff. We found out our cat of 11 years was suffering from cancer and would need to be laid to rest. While the entire ordeal was a challenge for our family, WellHaven’s staff was beautifully equipped to help meet our family’s care and emotional needs. Everyone was so kind and empathetic (from the receptionist all the way to the doctor); almost as if they were experiencing the loss and grief with us. It’s really special to have people like that in your corner when navigating such a difficult time.

posted: 08/28/2023

Had a extremely long wait and the vet just seemed like she wanted to milk us for more money when we told her we couldent afford there most expensive treatments. They guy at the front counter was extremely rude to us when we asked for the bill to leave and go to a different vet the next day.

posted: 12/24/2023

Great experience at WellHaven! They were able to see our dog on the 4th when most other places were closed. Staff was friendly and kept us in the loop on what was happening through some short waits. The costs were very reasonable, comparable to a regular vet visit.

posted: 07/05/2023