Kalamazoo Animal Hospital PC

We had a positive experience in a negative situation. My kitty(s) were ill (separate occasions) and had the best care possible. The staff was supportive to me during the entire ordeal. It meant so much how they helped me with any question I had. One person even gave me some cat food out of her stash to have my kitty try. The vets were super, I KNOW they carried about my animals as well as me.

posted: 03/26/2024

I am extremely disturbed about the advice I received from this establishment that I have been patronizing since 1998 . The care we received then was spectacular. And my family had been very happy with their services so I continued to support them over the years. So naturally when my 6 month old puppy ( Gravy Wave) was showing symptoms of some kind of poisoning I was happy to hear they had a spot for us the same day. When we arrived, with the puppy tensed up and lethargic and obviously uncomfortable. I checked in, but instead of showing any urgency I was handed a new patient form to fill out while I'm holding my puppy who could not stand or walk at the time. The lobby was empty and I could hear a meeting or conversation with multiple employees happening just on the other side of the door. We waited 15 minutes past our appointment time until we were able to go back. Once we got back I explained what I thought could have happened, the very curious puppy got into something toxic or intoxicating for puppies. I looked around my house for any clue of something he could have gotten into to no avail. The tech seemed to listen and did routine temp check and felt for and blockages. Then in comes the doctor and almost immediately she determined that this puppy had a neurological issue and would likely not recover. She took x-rays and found nothing to indicate that any recent trauma has caused this issue. At this point I was thinking about next steps. My mother happened to be close by and came to offer support. The doctor did not perform any further testing no urine, blood or anything. Instead she stated the it was lunchtime and she recommended that the only option was to go to the emergency vet in Kalamazoo and have them admit him and see if they could provide insight, ( we all know that's going to cost a gazillion dollars) she was sure he would not recover and said euthanasia was the most humane option. As I wrestled with further financial ruin and the broken hearts of all of us who love him I reached out to a friend in the industry and asked for suggestions, but the first thing that they said was to absolutely NOT go to VCA and to get to the one on Byron Center. We were prepared to make the trek for the sake of the Gravy Wave. I wanted to check on Sir Biscuits, who was at home before my mom and I were going to head up there. As I was getting out of my car Little Gravy took off running down the street! He was a little wobbly but he was booking through the neighborhood and showed signs of improvement obviously. The vet told me he didn't have feeling in his legs. I'm floored. I call my mom and inform her of the miracle and continued to monitor him. Over the next few hours he improved and we decided to wait on the emergency vet. Had I taken the vet's advice we would be mourning a sweet little part of our fur family I'm happy to report the Sir Gravy Wave is basically back to his crazy little self and I am overjoyed. Naturally I called the office Monday morning to file a complaint. The person I spoke to seemed to listen to my concerns and sympathetic to the situation, offered to do some investigation and follow up with me later that afternoon. I never received a call or message until after I called back and left a message. Now my email is blocked from contacting them.

posted: 01/10/2024

These lovely people take great care of my pupster, and for that vim grateful!

posted: 10/06/2023

This place has been an absolute blessing. The staff is incredibly kind and go out of their way to make sure you and your pet get the best service possible. I highly recommend making them your first choice when looking for a veterinarian!!

posted: 12/19/2023

Took good care of my dog but was suprised by the bill. He had sever reaction to food and didnt think he would live. Good for emegencies but not for regular vet visits. The people are real nice there.

posted: 01/23/2024