Odenton Veterinary Hospital

Horrible first time experience!!!!! HORRIBLE CUSTOMER SERVICE!!!! I called in a month in advance to schedule my appointment. During this initial call the receptionist continuously tried to receive payment for the future service. But I continued to tell them no I’ll pay upon service and that I would be using my pet insurance. The day I came in for service, I was told to stay outside. I understand COVID is still happening HOWEVER we are not in the phase we’re we can enter buildings without mask on if you’ve been fully vaccinated with the COVID shot. Yes, I’ve been vaccinated. However, I was rudely told to go sit in my car and wait to be called on the phone for my appointment. After 30 minutes of waiting in my car as I was rudely instructed to do, I called them on the phone to express how I didn’t enjoy the recent interaction. I just couldnt understand why I needEd to wait in my car for my appointment and for such a long time for this scheduled appointment. I also expressed that my puppy was nee to me and that hed never been without me (we go EVERYWHERE together). I wasn’t sure how he’d be without me being there. So I asked if I could come in with my new puppy. The receptionist was again RUDE. She says to me, “ I will not be changing my rules for ANYONE! You can feel free to go to another vet.” By this point I was too thru with them. I finally was a bit rude and simply hung up on her while she was still attempting to spit out rude nonsense into my ear. And I did exactly what she suggested, I took my business elsewhere. I’ve already spent about $800s at Banfield over 3 visit already. Banfield’s staff is SO nice. The staff (this was in laure inside the Petsmart) walked me through the aisles to help me find different items for my fur baby. Even if they thought my mini Yorky was ugly (although he’s absolutely adorable, you never know someone may be disgusted by his adorableness 🤷🏾‍♀️). The staff behaved as if he was the cutes thing they’d ever seen and wanted to hold him and they were play fighting over holding him and blah blah blah. It was a great experience with them and it has been nothing but great each time I’ve gone for his visit. They even remember us each time we show up for his appointment. They also allowed me to come to my appointment when I was 30 minutes late and there was no judgement. I’m glad ODENTON VETERINARY HOSPITAL SUCKS because I wouldn’t have been forced to look elsewhere and find Banfield. Be advised the staff at Odenton Vet are RUDE! DON’T TAKE YOUR PETS THERE!!

posted: 07/05/2021

My little Lady needed dental surgery and a deep cleaning or scaling. Right from the start Dr Sinclair explained everything Lady would go through if she had teeth extracted. She made me feel comfortable with the entire procedure. Dr Sinclair is a wonderful Vet and I know Lady gets the best care from Staff too! They obviously love their jobs.

posted: 07/17/2023

Great practice! Dr. Sinclair is awesome! She is caring, knowledgeable,and takes her time, I’ve never felt rushed in any appointment. And I also feel like they don’t just want money! They take steps in treating your animal if that makes sense. Ladies at the front are always very nice and professional as well! And bonus- opens Saturday AND you can text them!

posted: 01/11/2023

I have been taking my boy, Jaxen, here for about 7 years and we have never had an unpleasant experience. All the doctors and techs are friendly and give my dog the best care! He recently had surgery and I was very comfortable knowing he was in their care.

posted: 05/21/2021

I have taken my dog and cat to Odenton Vet for nearly 2 years now. They have always been so kind and helpful. My dog is accident prone, so he’s been there quite a few times and they are always so happy to see him. The customer service and veterinary expertise are top notch.

posted: 12/25/2022