Cumberland Valley Veterinary Clinic

I’d like to agree with the other review that said the tech claimed their dog was “aggressive”. I had the same thing happen to me. I had brought my dog in, she is the sweetest thing. She has never bit someone, she licks people, and she loves affection. She loves being around people. Upon coming in, the tech came to get my dog. She was very rude and was telling us “Well since last time you declined on our offer for the trazodone, we will try to get her shots, but if she acts out we will have to try again another visit”. i informed her that the last visit they only recommended that because I asked them to clip her nails, and they claimed she “didn’t seem like the type to be calm” and wanted her to come in on trazodone to “be calmer”. I told her I declined it because I decided I’d go to a spa or do it myself. She completely disregarded that fact and just said “well even then, what I said still stands” So I said okay, and knew she’d be fine. She was brought back out and she was even more rude than before “Ignore the poop on my clothes, she pooped on me! And peed!” I was shocked because my dog would never do that unless she was very scared or fearful. She also claimed my dog bit her, and scratched her and thrashed around. Once again, my dog wouldn’t do that unless she was very scared or fearful. As I’ve never had her done that before, and she’s never done that at another vet I went to. I told her my dog has never done any of that before and that she was probably scared because she did that with the last vet here but the last visit she didn’t bite, she just kind of thrashed because the vets just held her still, and didn’t reassure her or be kind to her, just tightly held her still, so of course she was scared that time too. I was told they restrain them back there so no wonder she was scared, because I wasn’t there and strange people were restraining her and poking and prodding at her. I’d be scared too if that was me! The manager came out and saw that I wasn’t happy, the tech said in a rude manner “Well the manager is right there if you’d like to speak to her” I told the manager the issue and she claims “oh well I don’t know how she would be rude, she works with rescue animals and is always nice to them and loves them!” But that was not the side of the tech that we just got. I was nothing but nice to her at first until she blamed my dog for everything and was rude. Afterwards my dog was as calm as could be DESPITE them doing this to my dog. My dog sat there calmly as the manager talked to me and de-escalated the situation. I find it hard to believe my dog just randomly acted out out of no where. They had to have done something to her. Beware when taking your dogs and other animals here for vets… they take them back to a room and you can’t be there. Who knows what they’re doing behind closed doors. We will be transferring to another vet and I suggest others do the same. For reference the pictures are my dog being the sweetheart that she is.

posted: 05/09/2024

Our dog is very large however, we have never had issues in the past bringing him here. He is a little scared and jumpy and he can be very mouthy and stubborn at first but as soon as they take him back there has NEVER been a problem. I would also like to mention that our dog is a massive scaredy cat and is not aggressive whatsoever, EVEN when other dogs have been aggressive towards him he is scared away immediately. I am ASSUMING an untrained vet tech saw him today because she was immediately scared just by walking in to see him, which is already a red flag to me because there is no reason a vet tech who is uncomfortable or untrained with big dogs potentially in distress should be assessing a big dog especially when said big dog may not be feeling the best aka why he is at the vet? Well upon taking him back (which is again normally not an issue) he is then returned and we are now being asked to muzzle. 1. I have no issue muzzling my animal for someone’s protection 2. I understand he is a big guy and can be intimidating especially when he is clearly in pain and scared However, judging by the original first impression and judging by his past visits it is clear to me that there was the wrong person who was unfit to handle him, handling him. There is absolutely no reason it should have been this stressful and honestly soul crushing watching him go through all of that because they didn’t put someone with us who was fit to handle the situation appropriately. This may just be another day at work with dogs for you, but to us this dog is our child and this definitely left a bad taste in my mouth. We also had an incident with his vaccines where we paid 200+ and then they made a scheduling mistake and it was past the date for the vaccine so they made us pay another 200+ to restart. While things do happen, our other visits have been pleasant, and here are pictures of our “vicious” great dane

posted: 04/30/2024

Absolute angels!! I've never ever been so impressed with how my cats were treated!! Christine is a miracle worker!!! Thank you guys for seeing my cat family so quickly, thoroughly AND compassionately!!! 💓💓💓

posted: 07/24/2024

The staff cares for my baby like he’s their own. They have been fantastic! Keija is the sweetest and LOVES him. All staff have been so kind and always smiling and laughing with us. They feel like home.

posted: 04/04/2024

We are from NH and our girl needed a Vet ASAP, I called and they got her in the same day! New, sick patient, VERY happy with the doctor, techs, staff and the care they gave her, the cost was VERY affordable too, hope she doesn’t need further care but if she does, I will be bringing her back here for all and any care she may need!

posted: 05/02/2024