Veterinary Dermatology of New England

I have nothing but good things to say! I love her! Drove 1 hour and 45 mins one way to bring my dog there and it was so worth it! Everyone was so nice! They took so much time to sit down and go over everything with me. I’m very grateful for her time. Everyone was great! I felt very good about the apt. She was very informative and good with my dog.

posted: 03/20/2024

My cocker Bentley, has terrible allergies which has resulted in chronic ear infections and crusty, itchy skin since he was a puppy. Between Bentley and 3 other "allergic dogs" I have been to 4 Veterinary Dermatologists in MA and NH. Because the commute from NH to Westford MA during business hours can be a nightmare and Veterinary Dermatology of NE does not have Saturday hours, at one point I sought out other vets for Bentley's treatment He is pretty much on a monthly visitation schedule. What I found was follow-up appointments were difficult to book. Sometimes they were booked out for 3 months with the explanation, if he needs to be seen sooner, give us a call. Well, that call often resulted in no earlier openings. And the most concerning was that Bentley's ears were deteriorating quickly and his skin was often a mess. I went back to Dr. Stewart. Final analysis; those monthly follow-up visits booked almost every time I left Veterinary Dermatology of NE was not to generate income to this office but because Bentley NEEDS these appointments. That protocol of meds prescribed to him, though often expensive, is because Bentley NEEDS these meds to save his ears and stay on top of his infections. I TRUST DR. STEWART and her staff are a joy to interact with.

posted: 10/28/2021

Dr. Stewart was very nice so that’s why I’m giving a star but if you’re expecting a call back from this office, don’t hold your breath. My dog was seen 8/5 and was given long-term medication for his ears. When I returned home from the appointment, the instructions on the bottle of medication contradicted the after care instructions so I called the office to get clarification. I left a voicemail because the office had closed. Since that initial call, I called every week for 3 weeks and spoke to the receptionist each time and she told me the vet technician would call me back. I never received a call back. On the 4th attempt, I indicated (politely mind you) that if I didn’t receive a call back by the end of the day I would be coming to the office the following morning. Dr. Stewart personally called me back that day. We had a follow up appointment on 11/19 which was cancelled the morning of. I was told someone would call me back to reschedule. I called at the end of the week to ask whether I should discontinue the medication or keep administering and was told they’d get back to me. It’s been another 3 weeks and still no call back. Highly recommend going somewhere else especially if you have concerns about your dogs medication.

posted: 12/11/2024

Unresponsive, is the best way to describe my experience. My poor pup has been without his medication for almost a month now. After multiple faxes and continued attempts from the third party pet med company to obtain approval from Veterinary Dermatology, as well as phone conversations and voicemail personally from me with Veterinary Dermatology of NE, requesting follow up, we still don't have authorization and approval from Veterinary Dermatology for the very med that they prescribed for my dog. The re-fill authorization request from a third party vendor I have been using went out to Veterinary Dermatology of New England a month ago. I understood he needed follow up blood work before VDNE could authorize the prescription re-fill, which we did locally with our vet, and my local vet sent VDNE results the next day. Levels were good and VDNE told me they would authorize the re-fill. That was weeks ago. I live about an hour away from VDNE, but it is still the closest vet dermatologist. At the beginning I was very happy with Veterinary Dermatology. My dog's skin and ears had cleared up. The meds were working. It was great. All of my dog's meds and prescription food are quite expensive. I decided to go through this third party pet med company for both the convenience, and to save myself almost 50% in cost mark up. I understand Vet's may need to mark up the price of prescription somewhat, however, you would think they might also be understanding, compassionate, or at least responsive to someone who needs to get their dogs meds more affordably through a third party. My poor pup is super itchy again, and his skin is turning very pink again, and we are practically right back to where we started over a year ago when we first went to VDNE. I am disheartened and disappointed.

posted: 01/25/2024

I've brought my beagle to Dr. Stewart twice so far, and have no complaints. I have yet to meet her in person due to covid protocols at the clinic, but that has not stopped the excellent care her and her staff have provided us so far. She seems to really care about not just the dermatology health of my dog, but the overall health of my dog and takes into consideration her other chronic health issues, which is great.

posted: 09/29/2021