MSPCA-Angell West

I brought my guinea pig Coco here for an emergency visit, and I was so grateful for the amount of love and care he was treated with. Everyone here was so kind, understanding, and helpful. They did everything they possibly could for him, but unfortunately it was his time. Shortly after I got a handwritten sympathy card from everyone who helped him while he was there and it genuinely brought me to tears. I’m so happy that in his time of stress he had so many people who genuinely cared about him. Thank you so much, words cannot express how grateful I am for every single person here. You guys are Godsends ❤️

posted: 09/18/2024

Stellar service, the exotic techs handled my rats with care and even played with them a bit. Acknowledging my rats discomfort they went as far as to hold and comfort them in between trying to get a sample from her mass(which turned out not to be a tumor). And the ability to mail medications for the rats was helpful as I drive about an hour to visit them. Very pleased with the experience and it's the least stressed my rats have ever been with a vet. 11/10 would come again.

posted: 11/14/2024

I wish I could give higher than 5 stars! When our 3-year old dog fell extremely sick, the MSCPA-Angell West team treated her with an abundance of love and care. Our puppy came into our family during the pandemic and has never been away from home before her 3-day stay in the emergency hospital at MSCPA-Angell West. Special shoutout to Dr. Louis who calmed our nerves, communicated her condition and results clearly, and sat with us during our after hours visits. It was clear to us throughout her stay that she was in the right hands. If you have a pet in need of emergency healthcare, MSPCA-Angell West is the place to go!!!!

posted: 11/13/2024

I'm extremely upset with the service at MSPCA - Angell West. My cat has a medical condition that requires medication, and their handling of this situation has been inconsiderate and frustrating. Despite knowing the importance of my cat's medication, they insist on an in-person visit for a prescription refill but won't schedule an appointment before the medication runs out or issue a refill of a smaller quantity between now and next available appointment. I explained that I can't make weekday visits due to my work schedule, and the abrupt discontinuation of this medication is dangerous. Their lack of flexibility shows no regard for my cat's health. For context I was aware that my cat was on his last refill last week and that he has approximately 3 weeks left of medication. Additionally, when I inquired about costs, staff provided the price of the office visit but refused to give even a ballpark estimate for additional charges like lab work or x-rays. How do they expect people to financially plan for significant expenses without any transparency? I don't casually carry a few hundred plus without knowing what to expect. I'm deeply upset and concerned about my cat not receiving the medication he needs. MSPCA - Angel West is doing very little to help, and this lack of support is unacceptable. They've lost my trust entirely.

posted: 11/25/2024

Our dog had/has an intestinal disorder and lost over a third of her weight. The other vet we were going to did not provide the care she needed, though the tried. Angell West we feel saved her life. They just have the level of experience and training to treat our dog I guess. She is still on prednisone and gained back most of her weight, she is a different dog in that there are lingering digestive problems, but Dr. Gorman and Angell West were/are great. 100% trust and respect. Thank you.

posted: 07/16/2024