Bay State Veterinary Emergency & Specialty Services

Last night my wife and I had to bring our 13 year old cat in for an emergency. We knew he wasn't doing well and expected the worst. Every member of the staff that we interacted with was extremely polite and compassionate, which is exactly what you want when your family member is sick. Our veterinarian Taylor quickly assessed our fur baby Monk's condition and came to speak with us. It was, as we feared, but suspected, too severe to be treated. Instead of pushing us to spend thousands of dollars (which we would've if he could have bounced back to normal), she was straight forward about the nature of his condition and his unfortunate prognosis. We made the extremely painful (for us) decision to end our baby's suffering. We were allowed to stay with him through the entire process, and were given as much time as we needed to say goodbye, and grieve both before, and after the procedure. These people genuinely seem to care for the animals that are brought to them, and they handle emotional pet parents very compassionately. Nobody ever wants to need their services, but when you do, I assure you, this team is exactly who you want involved in your darkest hour. Another little thing that most other emergency vets don't have that was absolutely huge for us, they offer an alternate exit from the building. So if you've lost your loved one, you don't need to walk back out through the waiting room. There is a separate exit where you don't need to see or speak to another human being. I never knew how badly I needed that option, because it has never been an option anywhere else I've been in these scenarios. Thank you Bay State for making an extremely painful experience just a little bit more bearable. We hope to never need your services again, but if we do, it's comforting to know that you're there. We included a few photos of Monk from when he was happy and healthy because you only got to meet him at his worst moment. We thought you deserved to see some of his best. Thank you again for everything you do.

posted: 10/12/2024

My recent visit to Bay State was due to unforeseen circumstances when my dog, Marley, fell ill. Unfortunately our sweet boy had reached the end of his lifetime and everyone at Bay State made this terribly sad occasion slightly more bearable. The front desk staff were beyond kind both days when we checked in, the vet techs were incredibly sweet when helping us get him on the gurney and the vet was very friendly and genuine when explaining the process to us. One of the front desk staff members came in to review afterlife options along with reviewing pricing(which was also very well communicated and upfront during all conversations) & she handled everything with such kindness & grace . If you’ve ever had to endure saying goodbye to a pet then you know it is one of the saddest occasions you’ll ever be present for. But from the bottom of our hearts we cannot thank the staff at Bay State enough for handling everything so tenderly. I just picked up Marley’s urn last night and again, the staff at the front desk was so sympathetic and apologized sincerely for our loss. Incredible vet hospital, thank you for your kindness.

posted: 12/06/2024

Great experience! I came here because my dog Chloe (14 years old) was gushing blood from her nose. She was taken in right away to check her vitals to make sure she was stable. We were there for about an hour and a half, as expected because they were busy, and were given updates by the staff every half hour or so. HUGE shoutout to Amanda she was super helpful! Although we still aren’t 100% sure what caused Chloe’s episode they made sure she was stable and helped talk us through what our options were moving forward. It’s really reassuring to know that this place is about a 15 minute drive from us. Thank you for helping my dog!!!

posted: 06/18/2024

I highly recommend Baystate. Every time we have gone there they have been absolutely amazing. They go above and beyond and I am forever grateful for them. We had to say goodbye to our girl today and through such a hard situation they make it so much easier. This is the second dog we’ve had to say good bye to there and every time it’s been consistent with the amazing help and guidance. Thank you bay state from the bottom of my heart. The effort you put in to make this moment easier does not go unnoticed.

posted: 06/11/2024

From reception to exit, the Bay State staff were caring and patient; I brought my dog in because of some odd behavior and unfortunately, the diagnosis was not good. The seriousness of the situation caught me off guard and I was not expecting that I would have to make decisions about treatment options for a condition that I was unaware of just a couple of hours previous. I was at a loss, but the doctors explained things patiently and compassionately until I had a better understanding and could think clearly (as a side note: I can't imagine having to do this kind of thing on a regular basis). This was definitely the best place to handle the situation and I am grateful for their treatment and kindness.

posted: 10/23/2024