Bond Vet - Chestnut Hill

We love Bond Vet! We took our senior dog here for a dental consult and got so much more! Her previous vet told us that she needed a dental cleaning and extraction, but wasn’t able to fit her in for another 6 months. When we took her here for a consult with Dr. Horgan, not only did she have nearly immediate availability to do the procedure, but she examined her and brought to our attention several things that our previous vet never mentioned to us. Dr. Horgan & her team were great with our dog’s dental surgery. They sent updates throughout the day and thoroughly explained everything to us, which provided a lot of peace of mind.

posted: 12/15/2023

It used to be such a positive experience bringing my pet in for regular check-ups; my dogs were always happy and we felt genuinely welcomed. However, everything changed when my dog developed a serious teeth problem requiring surgery. Despite the high price tag of nearly $2k, I was prepared to proceed and quickly scheduled the appointment. Yet, on the day of the surgery, I received a very last-minute same day cancellation notice, leaving me in the lurch. With no follow-up calls from the vet, I had to repeatedly reach out every two weeks just to check on availability. The surgery kept getting delayed, and after two months, my dog's tooth fell out on its own. Feeling abandoned and frustrated, I'm now forced to seek care elsewhere. I won't be returning, and good luck retaining your clients when you treat them like this.

posted: 06/10/2024

I have been a loyal customer with BondVet for years mostly with BondVet in NYC and seaport. However have never had such a bad experience like this one. We booked the apportionment few days ahead of time, but when arriving on time, only to find out it was closed. I searched for email or voice mail, only saw an email saying that THEY are sorry that WE can not make the appointment, and only sent couple hours ahead on the same day. ??? I was so confused. I called the service team getting that this store has to closed on that day ( no effective prior inform, no reason, no communication). Well bond vet charge customer fee for no show, why don’t they give compensation to patients when they NO SHOW. Me and my fam and my poor little cat had to wait in the rainy day in front of their closed door with a qualified appointment….and it was hard to get a walk in elsewhere that day… my poor cat…such wordless experience here…

posted: 09/24/2024

They were super nice and informative. The vet and vet assistant took the time to explain everything to us and gave us a clear cost estimate before getting started. Their facilities are very clean and friendly and they had treats our cats loved. Fairly priced and good customer care

posted: 05/28/2023

I brought my dog skittle into urgent care because he was having bloody diarrhea. The vet was very friendly and gentle with my dog during his check up. I left skittle there for 30 minutes to grab lunch while they did a blood test and rehydrated him with fluids under his skin. When we came back the vet was highly informative about the test results which came back normal and gave me instructions on the medicine and food he has to take for the next two weeks. We noticed almost over night that his stools were improving from the anti diarrhea meds coming out firm with no sign of any blood. I am super thankful for the team at Bond Vet for taking care of skittle and helping him with his recovery. And I would definitely recommend Bond Vet for all your urgent care needs.

posted: 10/24/2023