Wellesley Natick Veterinary Hospital

staff was very kind and loving towards my cat. they were transparent about pricing and followed up with test results the next day. would recommend, plus free churus for the kitties and snacks and water for humans.

posted: 02/02/2024

Disappointing Experience with Veterinary Care Rating: 1/5 I'm extremely disappointed with the service I received at WVNH. Despite booking an early 8 am appointment and asking during booking how long a regular annual appointment would take explaining that I would need to be done by 9 am for work, the vet tech failed to review my pets' records beforehand, and the doctor was a staggering 30 minutes late. When the doctor finally arrived, I reiterated my time constraint, but the appointment was rushed, and my pets were whisked away for vaccinations at an alarming speed. I'm left questioning whether the vaccines were actually administered or just claimed to be. To add insult to injury, the rabies vaccination certificate was riddled with errors - incorrect information that I had to waste time calling to correct. It's alarming that a veterinary clinic could be so careless with important medical documents. The front office staff were friendly and professional, but the tech's negligence, the doctor's tardiness, and the clinic's lack of attention to detail overshadowed their excellent service. I expect a higher standard of care and communication from a veterinary clinic. Until they improve their efficiency, attention to detail, and respect for clients' time, I cannot recommend them.

posted: 06/06/2024

We have been patients of Dr. Katuna and Wellesley-Natick Veterinary Hospital since 1992. The Hospital itself is gorgeous. His practice is amazing. He's hired great veterinarians and vet techs. Everybody at the Hospital is top notch including the front desk. We're happy campers!

posted: 06/11/2019

I brought my baby girl kitty to see Dr. Katuna. The first thing that I noticed was that after all these years Dr. Katuna is not jaded. He was so caring and attentive to my kitty. He spent so much time with us. I didn’t feel rushed. And I felt like he really cared about the well-being of my cat. His entire staff was attentive and friendly. I could not have asked for a better experience.

posted: 05/07/2019

STAY AWAY. Not only is it dangerous to get your dog in and out of this vet because of how close it is to Route 9, but they overcharge you for unnecessary services. We called to have them to remove a wart on our dog. The office said we had to come in so they could see it and couldn't promise us that the wart could be removed the same day. The doctor came in and spent one minute looking at the wart and then told his assistant to give us an estimate. The pair then left the room. My wife overheard the assistant say, "I don't even know how much to charge for something like this." The Vet's response was, "just use a really high number." We then received an estimate for over $1,200 to remove a small wart. Making matters worse, the Vet charged us his $150 for this visit because he did a full body exam. We specifically went there to get a wart removed. There are too many great clinics and vets in the area that are friendly, more modern, and reasonably priced. If our bill is not adjusted we will be leaving this review and taking our pet to a new vet.

posted: 12/02/2023