Banfield Pet Hospital

The vet was good. My dog needed to have a stool analysis to find out what was causing her diarrhea. The staff person or assistant said no phone call was good news. The Lab called two weeks later and said the stool showed hookworms. I called Banfield and the assistant gave me instructions over the phone. Two doses of Pyrantel, 8 ounces each. This turned out to be wildly wrong. It’s supposed to be 8 milligrams. I even confirmed the product I was buying on Amazon as being a 16 ounce bottle. Repeating the amount, and was told that is two doses. I can’t understand how I was given such bad information.

posted: 09/14/2024

I have subscribed to the wellness plan at Banfield for my dog since we got him as a puppy. I really think it's the best, safest way to go to make sure your pet gets the care they need and still have it affordable to the owner. I originally went to the Chelmsford location because we owned a home on Lowell, but in 2021, I bought a house in Nashua, so now the Merrimack NH location is more convenient to me. I feel both places provided great care to my dog Chewy

posted: 11/13/2023

Erin was AWESOME! Worked on some of the training with my dog and is working. Thank you Erin 👏🏻

posted: 06/05/2024

Horrible. My dog had a routine appt scheduled at 8am dog was never seen. When we called mid afternoon to see how much longer tech said doctor is in surgery and dog still is waiting. I find this unacceptable if vet had a surgery the techs should have called the pets owners telling them and giving them the option to reschedule, instead of having these poor animals stuck in a cage for hours on end. My husband went to pick up my dog half hour before closing and dog still wasn't seen. My husband told the tech in front this is unacceptable. Girl turned around and told him "to take the dog somewhere else then" extremely unprofessional. This location should be ashamed of this type of service. WILL NEVER BRING MY PETS HERE AGAIN.

posted: 04/13/2024

People are nice. But the program as a whole is just a moneymaking machine they tried to upsell you at every appointment they try to sell you things you don't need. They charge you for the entire plan if you don't use it but you dont offer any discount if you don't use it. Tried to call and cancel because it's just not at all what we wanted and they won't let us out of the contract. Keep getting the runaround from corporate saying that store needs to do it. The store keeps giving me the runaround saying that corporate needs to do it. Nobody knows what's going on and everybody's just concerned about up selling not actually taking care of your pet.

posted: 04/10/2024