East Boston Animal Hospital

I've been taking my dog here for the past 3.5 years and never had any issues. I recently got a puppy and my experience bringing her to EBAH the past 6 months has been a nightmare. The first few visits they kept forgetting what vaccines she needed and ended up giving my puppy an overdose of the bordetella vaccine when my partner took her to one of the visits which caused her to vomit and have diarrhea for two days, and they charged me for it! After complaining about it they offered me a credit on the account. They also kept demanding my dog was taking sentinel when I've never purchased that brand. Then we got our puppy spayed. She took out a few of the stitches so we went back and they stapled her up. She took more staples out so we took her back again. She still had another week before the stitches were ready to come out but they took ALL of them out prematurely. My boyfriend noticed when we got home and her incision was practically wide open. We took her back and they told us she was fine, then tried to just put glue on it. I told them I was not comfortable with that so they stapled her back up and said she had to keep her cone on another ten days. Our dog had to remain in her cone an extra week because of their incompetence. If you request any records or files be prepared to wait at least a month. The staff here is not trained at all. I do not recommend you take your animals here.

posted: 08/29/2023

My first visit to East Boston Animal Hospital was when my dog, Barney collapsed during a walk. The office was closing when my friend called and the person taking our call told us to come right away and that they would wait for us. I am so grateful for the outstanding care Barney got and continues to receive from Dr. Chopra and his staff.

posted: 07/04/2023

Dr. Chopra made a mistake with the treatment of my dog in a routine neutering. I had to bring my dog back in as a result, he assured me I wouldn’t have to pay one more dime (I paid $775.00 the day before - yes, that much for a 12lb dog to get neutered.) I was then charged at the front desk; when I questioned it, Dr. Chopra came out to the waiting area and had an absolute meltdown, screamed at me and threatened to call the police if I didn’t pay more money for their mistake. I had been a client for 10+ years and was treated like garbage. I will not be going back and would advise against anyone taking their pet to this place. I also noticed that the waiting area is covered in mouse droppings, exam room unclean and not sanitized between appointments. Take your babies somewhere else!

posted: 08/11/2023

We sent our dog over as he sprained his legs. The vet was very careful and communicated well. You will love to have your pets taken care of here.

posted: 08/05/2023

That place is not the same anymore. Staff is rude. I’ve been trying to talk to the office manager about one of the staff members, left messages, the office manager said she never got my messages. The person i have an issue with leaves me on hold for the longest time when she recognizes my voice. I had someone call on the other line, she answered, while she still had me on hold. Last time, she had me on hold for almost an hour until I hung up. And being charged almost $500 for a 15 minute visit is ridiculous.

posted: 06/16/2023