Banfield Pet Hospital

Be very wary of bringing your pets here. We recently found out our dog had been being muzzled without our knowledge or consent. He has never had an issue that would require muzzling - though Banfield apparently said being "anxious" made it okay and they do not typically seek consent to do so. The specialists we saw who read the notes were confused a bit horrified they had muzzled our dog and said it likely made him more anxious in the long run. We will never be coming back.

posted: 08/25/2023

I used to go there when it wasn't owned by Banfield. I stopped because after they were bought the interaction changed. Im in search of a product that they have there and when I asked about having my vet send over a prescription, she told me they only help pets going there. Im an animal person. I feel like if you have something that can help another animal, you should help them get it. I totally understood the need for a prescription, but why they wouldnt take it from another vet, I do no understand.

posted: 06/29/2023

Doctors and vet techs are great. 5 stars for them, my dogs love them and immediately feel at ease. Dr. Hatch is a phenomenal doctor, uses a holistic approach and is very empathetic. Front desk staff and practice manager however are the reason I give 2 stars. Practice manager Mary Kate is passive aggressive and not the nicest, via email or in person during past experience. Brooke always seems to have a bad day and take it out on customers (myself and my fiancé) and I have complained on multiple occasions. Not a great look for Banfield.

posted: 12/30/2022

LOVE taking my Pumpkinz there, they are very caring and love what their doing to care for your 4 legged babies.

posted: 01/13/2022

The only consistency Banfield has is with not returning calls and overcharging for visits. They will call you back if you're going to spend money there. If you have a pet who requires medication maintenance of any kind, please go elsewhere. For the past SEVEN months, every month, I have consistently had issues with staff communicating with a pharmacy to refill seizure medication for my dog. Despite requests for refill put in last week, and staff who claims the RX was sent via fax (to a different pharmacy this time), my dog has had to go for 24 hours without her medication. This is a medication that comes with a warning to not abruptly stop due to withdrawal symptoms that could result in death. Luckily the pharmacist at CVS called Banfield to get the RX over the phone. This veterinarian practice is so poorly operated that my dog has suffered as a result. Please don't bring your pets here if they have any kind of life threatening long term health problems. The WORST!

posted: 07/25/2022