Cypress Lake Animal and Emergency Hospital

Wanted to thank Dr Mouton & staff for making this process of losing our Sweet Buddy as sweet as possible. Super caring and truly took gentle care of our boy. We will miss him but are cherishing every memory item we have of him.

posted: 09/27/2024

I had a deeply disappointing experience at Cypress that I feel compelled to share. Unfortunately, my visit was marked by a complete lack of compassion and empathy from the staff, particularly the front who attended to my pet. From the moment we stepped into the clinic, it was clear that the focus was more on profit than on the well-being of my fur baby. The vet seemed cold and the least bit concerned. What was most disheartening was the apparent indifference to my pet's discomfort. Having to put my fur baby down was hard enough. The last thing I wanted to deal with was there rude behavior. It was as if my pet was just another transaction rather than a cherished member of a family. I left feeling more anxious than when I arrived. My family sat there and waited for 2 hours. We paid $125 for the emergency visit (meaning we didn’t have an appointment) $130 to have him put to sleep. It would have cost us an additional $200 to have him cremated so we choose to bring him home and bury him. When they brought him out after it was done he wasn’t even placed in a box, just wrapped in a sheet for my family to have to carry his lifeless body out. Dealing with losing a pet is hard enough but that was cold. After the amount we paid for a procedure that took 5 minutes they couldn’t even place him in a box. Unfortunately, my experience at Cypress was horrible. I cannot recommend this clinic to fellow pet owners who are looking for a place that truly cares for their animals. Find a vet that values both the health of pets and the peace of mind of their owners - but cypress is not that place!!!

posted: 09/02/2024

Huge thank you to the team at Cypress Lake Animal Hospital. While we had an unfortunate situation, you made the best of it. Thank you for so tenderly caring for the orphaned kitten we were able to save, and for helping us choose the correct supplies for neonatal kitten care. Thank you all for caring and for helping us in a terrible situation.

posted: 09/20/2024

This place is an absolute scam. Last night my dog had an emergency and I felt the need to bring him in (which I have never had to do before), so I was very stressed out. As soon as arriving the lady seemed nice…then they took my dog to the exam room to check him out then shortly came back outside. They came outside with about 14 different charges that came to a total of $864. Since that seemed high, I asked for details. No one could really tell me exactly what the charges were and I got a bad vibe so I decided to decline and go somewhere else. The vet then came outside and was SO disrespectful and talked to me like I was stupid. I have NEVER had a bad experience at a vet until last night. Then the demeanor of the women up front TOTALLY changed. They went from being sweet to completely rude. I then said to just give me my dog back and I’ll pay the visit fee and be on my way to the next vet. Then they came out with a receipt with two shots added on to the total. When asked about it they said it was anti nausea medication, which was fine. What was not fine is that I didn’t give them consent to give that to my dog, much less charge me for it. Instead of making a big fuss I paid the bill. Then they went MIA for about 10 mins. They finally came back out with my dog and didn’t even look at me or say a word to me and walked back inside. This was the strangest most uncomfortable experience I’ve ever had with a business. I suggest going somewhere else if you need an emergency vet. DONT TRUST THIS PLACE.

posted: 09/14/2024

Had to bring my baby in a little after 1am! Not only was I a nervous wreck due to the severity and suddenness of this emergency but my fur baby was in a lot of pain! The staff lacked compassion and understanding. They were extremely rude and entirely disgusting towards me! Then when I reacted and responded they made it seem like I was the problem. Narcissistic behavior and very unprofessional! So if this happens to you, do not feel that you are. If you have to clap back on them due to their actions and lack of, you are justified and you are validated in my human opinion! Their lack of empathy made it worse for both me and my baby. 400 dollars later I still had no answers and was told to bring her to her vet on Monday! The staff even cursed at me and then when I matched their energy I was told I could take my fur baby elsewhere which next time I most certainly will. If you want to pay to be treated like trash I recommend going here! Their version of events will be defensive and deflecting knowing they are horrible to people during their trying times!

posted: 09/15/2024