Montgomery Animal Hospital

The best in our area, give very personal and professional support for our furbaby! Extremely well trained staff who make sure you and your pet are taken care of without stress! I highly recommend their services!

posted: 05/20/2023

Every employee here truly loves animals and what they do. I have always had positive interactions with the team at Montgomery. While I have not used the vet service, I have used the hotel several times. My dog was just boarded there for 3 days. I have never left him for this long and was extremely nervous. He was diagnosed with an infection by an out-of-state vet while I was on vacation the prior and was given 3 medicines, 2 of which he would finish during his stay at the hotel and one which he would still be on when I picked him up. I called two times prior to drop off to ensure that his medicines would be administered and was assured they would be. I reminded them at drop off, included a paper with instructions in his medicine bag, as well as a paper with instructions in his bag with his food and toys. I was assured at drop off that medicine would be administered, that he would have his provided food, and that I would receive pictures on the third night. I never did receive any updates on how he was doing, but I figured no news was good news. When I picked him up, his medicine had not been administered for the entire stay. I was able to talk with a vet there about what I should do to proceed with his treatment who was very professional, apologetic, and thorough in her attempts to make the situation right. I left a bit frustrated but understand that oversights happen. When I got home and unpacked his bag, I realized none of his food had been eaten. My dog has a history of stomach sensitivities and hypoglycemia related to not eating, the latter of which I know is documented on his file at the hotel. I told the girl who did his intake he had his own food, wrote detailed feeding instructions on how often to administer his food on a paper in his bag, showed the tech who took him back where his food was in his bag, labeled his food bag with instructions… yet he was given food I did not provide. Upon this discovery, I called to discuss my concerns. Once I finally got connected to the appropriate person, she was extremely apologetic, but was unable to provide me with answers as to why this would happen. While I love the pet hotel and truly think they love the pets that walk through their doors, it is unacceptable that my dog went without his medication for three days and also was not given any of his provided food, especially considering the amount of information I wrote out and put in his bag and reminded them of all of this prior to and at drop off. Money is no concern to me when it comes to providing my dog with the best possible care when I am away from him, but the amount I paid here for him to not receive his medication or provided food is outrageous. I love the staff at Montgomery and they way they love all the animals that walk through their doors, but a better system needs to be in place to prevent an oversight like this from happening to any other pet.

posted: 07/03/2023

The staff is caring and the service first rate. The doctors are amazing and really do care about your fur baby. Zoe says they are pawtastic

posted: 06/06/2023

Very clean, professional staff. Vet knew her stuff and explained everything very well. My lil' guy was back to normal in no time! ❤️🙌🐶

posted: 04/13/2023

About a week ago, we experienced an emergency situation where the choice of emergency surgery was the only answer. The team that was at the front desk quickly went into action as we came thru the front door. The staff and surgery team kept us posted as to what was going on and to check on us to see how we were holding up. As, we sat there waiting, I took note of the staff and how they worked together as a team should. The professionalism that each of them portrayed, the concern they shown was phenomenal. To all the staff members of Montgomery Animal Clinic, thank you for your dedication, professionalism, and concern you show to all patients and their owners. Keep doing what you are doing!!!!!!!

posted: 06/20/2023