Paris Road Animal Hospital

I would give ZERO stars if I could I will continue to push this issue to the highest level possible. I have been taking my many pets here for several years! My daughter also has 3 pets and has been going over there for roughly the last year! My daughter took her large dog there on 6/15 to get spayed. Prior to surgery she was informed there may be a chance extra anesthesia would be needed. That was perfectly fine. She picked her her baby on the evening of 6/15 and paid her entire bill. She was given a receipt that day with a zero balance after paying $470. Almost 10 days later my daughter gets a phone call from the tech Roneisha, saying that she made a mistake and forgot to bill for the extra anesthesia ($40). My daughter tells her that she is not paying it as her bill was paid in full the day of picking up her pet. How can the company go back and charge her for their mistake, esp 10 days later. I called back on my daughter's behalf and Heather informed me it is normal for them to take 10 days to review the account for accuracy, but yet there was no information or documentation given before hand that said there could be additional charges up to 10 days after surgery is complete. This is absolutely unacceptable and unprofessional for a company to take their mistake and make it the burden of the customer. Especially in the amount of $40. They are willing to hound loyal customers over their mistake. Heather stated it is a legal mischarge and a valid balance. Welp, Heather NO it is not. You can not legally back charge someone after they received a receipt saying they paid in full for services received on that date of service!! Not only are they losing my daughter and her 3 pets, they are also going to lose my business with my pets. All over the techs $40 error. That is truly just bad business and the company should own up and accept their mistake. It should never be the customer's burden. Futher more Heather was given permission by my daughter to speak with me since she is the account owner and she still says the can't speak to me. If my daughter designates me as her proxy they very well can and better speak to me!! My dog is scheduled for surgey 7/5 I will be canceling that out of fear of the same mistakes. This is the 2nd time I posted this review as the company thinks this is cyber bullying. I've contacted Google. This is a valid review and I will keep posting if they keep removing.

posted: 06/26/2023

I always get the best service here. My pets and I love everyone who works here! Everyone is so personable and understanding!

posted: 06/26/2023

Terrible. Brought my cat for an emergency because the website says open at 8am. The doctors don't come in until 9am. What is the point of opening at 8? Also, the receptionist is the least compassionate person I've ever encountered in a vet practice. No one expects you to magic up a doctor, but could you maybe not be so cold?

posted: 01/21/2023

Had to take one of my kitties in for some issues. Dr. Rose, once again came to my rescue. He is a very compassionate and knowledgeable doctor. I can not say enough good things about this veterinarian clinic. One of my pups had to have emergency surgery today. The doctor worked her into his schedule and was taken care of with efficient professionalism. The whole staff are terrific! Great doctors and staff. Both are knowledgeable and compassionate. I highly recommend these veterinarians.

posted: 02/06/2023

Dr. Rose is the best! His staff are outstanding too! Love them all!

posted: 04/18/2023