Metropolitan Veterinary Specialists and Emergency Service

After having my dog back and forth at the vet on fluids for days and no change. I took him to the horrendous Advanced Animal Care Er in Richmond where I was told to euthanize him without them even looking at him!! Thankfully I was able to get my vet on the phone once the office opened and she told me to take him to Metro. It was 1.5 hour drive but with it Upon arrival they took me and my dog straight in. Enzo needed to see Dr. Daley the internist due to his several medical issues. The entire staff were very Helmand compassionate. They were completely open and upfront about the costs. Dr. Kaufman is above and beyond and she was absolutely amazing during his entire four days stay. At no point did they try to push any procedures on me. They were so nice anytime I called and even when I went to visit and then took him home the technicians were great! They truly helped Enzo and if it weren’t for them I don’t know if he would be doing as well as he is. I can’t thank them enough!

posted: 09/16/2024

The surgery team is no joke! They had our pup in surgery in about an hour, maybe less, from the time he came in the door. We received updates from the actual surgeon daily while he was hospitalized. We visited him a few times over the four days he stayed. Every time we walked in, there was no hassle. Everyone on the front desk was reassuring and nice. If you are reading this, I highly recommend this hospital for your animals. It's not the cheapest but the best help you're going to get.

posted: 07/23/2024

If I could give this place a zero star rating I would. But I guess the 1 star goes to the receptionists. On vacation, my dog had endured an accident that was completely out of anyone’s control. We were seen by Monica king and I swear I hope she finds a compassionate bone in her body when she tells y’all it’s 6-10k for surgery or your dog could die from IVDD within 48 hours. My copper came in completely immmobile, he left the same way. $730 later, we were told he may not make it because his “possible” slipped disc or tumor may be in his neck. And that he needed surgery. Well I can’t afford that now and Monica kings attitude completely changed and became almost sarcastically sympathetic to my situation but made me feel super guilty for opting out of the surgery. I will never ever return here and I will make sure my baby walks again.

posted: 07/17/2024

The staff here are amazing. A very clean, impressive, knowledgeable hospital. They took great care of our cat and his surgery site looks amazing! They were worth the 1&1/2 hour drive there. I don't believe you'll be disappointed. Dr. Neat was so wonderful about explaining my cat's procedure and made sure I understood. To the vet tech when I was picking him up from. They were so wonderful, and I can't thank them enough for their job well done. Thanks to you all our baby boy is healing great, and thanks to our veterinarian for the recommendation!! (The pics of him without his surgery cone are only because I was near to watch that he didn't lick his incision)

posted: 06/25/2023

They saved my beautiful Shelby and for this I am grateful. But I suggest if you go there take your credit card, check book and anything else you might have lying around!!

posted: 10/25/2024