Banfield Pet Hospital

This place is a ripoff. We took our new puppy there for her 12 weeks checkup because we had a “free exam” coupon. With the vaccines, it came out to be $220, $160 after the coupon. A different vet that we use for our other dog only charges $105 for the same service. I was also quoted spayed will cost $450 compares to other vet at $175. They also tried to sell me a $700 yearly plan as soon as we sat down. I should’ve walk out at the moment.

posted: 09/10/2024

Inappropriate communication from Sarah at front desk. We dropped off Daisy at 9am & we were told she would be worked in after vet completed surgeries.At NOON my daughter called to check on OUR dog. Sarah very sarcastically said "I told your mom Daisy would be worked after surgeries" GEEZ Sarah --- after 3 HOURS I don't feel calling to check on our family pet deserved your sarcasm!! Good pet parents FOLLOW UP on their BELOVED pet.

posted: 08/10/2024

Staff are very nice and professional. My Queen Bitsy has been a happy patient for over 3 years. I'm very pleased with the wellness plan. Bitsy is now 12 years old and has some chronic issues. They have a drop-off service, so I can bring her in right away, and they will squeeze her in when they can, and I pick her up in the evening. This has been wonderful, I know she's being monitored instead of me being a nervous wreck at home with her until I can take her in. We usually see Dr. Grucek and Bitsy loves her, and the techs too.

posted: 10/05/2024

The staff is friendly & helpful...I've never had a bad experience. I also don't know why everyone is complaining about their health plans. I signed up our Beagle when she was just a puppy and she's 7 years old now. The health plan covers her annual exams (including blood work, shots, & fecal exams) plus one teeth cleaning per year. They've saved us THOUSANDS. The only thing we pay for is the heartworm, flea/tick prevention, and to get her nails trimmed & anal glands expressed. We've taken her to be seen ~3-4 times (outside of her annual check-ups) and each time they're friendly and helpful, and the out-of-pocket cost is minimal because we get a discount on those exams as well. We also get a printout of the total cost it would have been without the plan and a running total of how much the plan has saved us. Read the fine print before you sign up for anything and you'll probably not be disappointed. If you're not willing to commit to this plan long-term, then it most definitely is not for you. Otherwise, it's a great investment.

posted: 08/15/2017

I was a Banfield member for 4 years. As my dog got older the vets insisted I keep her on drugs to suppress her immune system. When she is on those drugs she is miserable. When she isn't...she is happy and full of energy. They want me to give her those meds or else they won't give her vaccines and other meds requiring a needle. I asked for mediation with their corporate office 3 times. They never got past..."we got your email and someone will be in contact..." Very dissatisfied!!!

posted: 11/16/2017