Heartland Veterinary Hospital

Heartland has been the best experience of a veterinarian I've ever had. And I'm 72 years old. Dr. Will is is absolutely the best veterinarian I've ever watched with a dog. A large dog. I drove over 200 mi to see him. I don't regret it and I'm going to do it again!

posted: 09/18/2024

This is coming from someone that did business with them for over 10 years. In that time I spent well over 10k with this place due to medical issues with my dog. My pet had to be put on a prescription dog food for her medical issues. Well today they refused my dog's prescription because they hadn't seen in a year. I had no knowledge that she was due a vet visit. They informed me that it wasn't their problem that they didn't contact me about her annual visit and my dog that is out of food couldn't get any until after she had be seen then the food could be ordered. At this point I asked if I scheduled the appointment would they approve the prescription so I could get my dog's food order. They told me no. So this place that I've done business with for years would rather my pet starve just to insure they made some money over the well being of the animal. Do not go here I do not recommend them in any form or fashion.

posted: 10/02/2024

Terrible office!! I asked multiple times about a cost then brought my dog to the office and signed a bill of cost that had the breakdown. When I went to pay it was significantly higher than what I signed! My family has brought their dogs and never went back either. Tried to give them a chance and will never go back or recommend!

posted: 10/21/2024

Had to spend 800 to get dog spayed so she could go to doggy daycare. I did that. Two weeks later they say she cant come back to doggy daycare because they cant get her harness on. Ive never had a problem with it or seen anybody else have a problem with it. The least they could have done is make sure shes suitable before making me spend 800 on getting her spayed. Theyre nice people but theyre not trained or something

posted: 02/06/2024

I rarely do reviews, but this is warranted. First of all, the girl with brown hair that works in the office is incredibly rude. From the moment I walked in the door she rolled her eyes, pursed her lips and spoke to me as if I was an inconvenience. Then they showed me the cost of my pet's visit. One year and seven months ago I took my pet to Heartland. In those months the same procedure increased in price by $130. And the new price didn't even include yearly immunizations like the first time. Outrageous. I'm amazed that they can treat their clients so poorly and raise prices that high and still stay in business. If they didn't have doggy day care, I doubt they would still be in business. I don't trust them with my furbaby. I wouldn't trust them with yours either. There are several vets in Etown. Please call around and find one that has fair prices and has employees who are trustworthy and kind to your pet. This is not that place.

posted: 05/05/2022