Phoenix Veterinary Surgical Specialists

We recently rescued a 6 month old puppy from a kill shelter in Texas. Shortly after bringing her home, she broke her leg while playing with our other dog. My husband brought her to Phoenix Veterinary Surgical Specialists on a Friday afternoon. We believed we had no other choice but to move forward with the surgery on this day. It was extremely expensive and took place on a Friday afternoon around 12:30 which was considered “after hours” and therefore an additional fee was added to our bill. My husband and I agreed our puppy’s health was an investment we were willing to make because after all, we would be loving our girl for the next 15+ years. Dr. Millard performed surgery and placed a bone plate on her leg. We followed the rules exactly. Our pup finished all of her medications and we kept our puppy from running and jumping and took her on short walks. She seemed to be improving. About 3 weeks after surgery she became exhausted and kept laying down during our short walk. We brought her inside and minutes later, she passed away. We couldn’t believe it! Her sudden death has left me, my husband, and our three children completely rattled. After her passing, I contacted Phoenix to let them know what happened. They were defensive and said her death wasn’t their fault. To be clear, I never placed the blame on the doctors. Blaming wasn’t going to bring back our sweet 6 month old girl. I needed to advocate for my family and move forward. I asked Dr. Millard if there was anything they were willing to do financially in light of what happened. I hoped the owners of this self-proclaimed “family business” might feel any amount of empathy, compassion, or humanity and work with us. I was wrong and was turned away. I understand a partial reimbursement isn’t something I am entitled to, but I thought maybe the doctors could take a look at the bill and find any amount they would be willing to forgive. Even if it was the “after hours” Friday afternoon fee, we would have been incredibly grateful. They told me to set up a "Go Fund Me" or ask my church for money. Would my 6 month old puppy be alive today if she hadn’t broken her leg and had surgery at Phoenix? I believe so.

posted: 09/24/2024

My Frenchie Winnie needed BOAS surgery due to respiratory issues. We live in the Wichita area and no one does this surgery near us.. Dr. Millard came highly recommended! We were able to get a consult quickly and surgery the same day. Dr Millard took her time with us and explained every step of the process. She kept us informed before, during and after the surgery which put my mind at ease. Winnie is home recovering perfectly. I highly recommend Phoenix Veterinary Surgical Specialist, such an impressive surgery center with the best Doctors and Staff.

posted: 07/17/2024

We haven't been able to find a primary vet since moving, and when our cat started limping and not acting herself, we were pretty stressed. Dr. Ralph Millard at Phoenix saw us within a couple days of her injury, and by the end of our appointment, we had an answer and a treatment plan. Their prices are very fair, especially for being a specialty clinic. His team was so kind and understanding, over the weekend our cat has improved and clearly feels better. We can't recommend them enough!

posted: 08/26/2024

We took our pup in to have her ACL and Patilla evaluated as we had received differing opinions. Dr. Millard and staff were extremely knowledgeable and identified the issue right away. The staff is extremely friendly, caring, helpful, and knowledgeable! This was a great experience and highly recommend Phoenix!

posted: 08/21/2024

Highly recommend Phoenix Veterinary Surgical Specialists!! The receptionist is very welcoming and nice! During our consult, the vet tech was very sweet to our dog and made us feel at home! Dr. Ralph Millard went through everything in detail about our dog needing to have TPLO surgery. Very very thorough and answered all my questions. During the day of surgery, they called me when they put our dog under(anesthesia) and then after surgery. They even told me I could text them throughout the day and ask for pictures if I missed our dog. They took good care of our dog and did a great job with the surgery! Thanks again Phoenix Team!

posted: 09/25/2024