Heritage Animal Hospital Inc

This should be 0 stars. Our dog is diabetic and blind. We have been going here for a long time. When we took her in for her annual shots they took her in the back out of site as usual and when they brought her back in and I handed her to my wife she yelped loudly! She is a Min Pen and every once in awhile limped. After we got her back into the room after her shots she has limped ever since. Now she is going to have to go through surgery to put her knee cap back in place. What raised my attention was the fact that they said she gave them a real hard time when they cleaned her ears. I didn't think anything about it at the time but now I'm doubting they didn't dislocate her knee cap when they were trying to hold her. We took her back for a glucose check and when I said I was going back with her it surprised the girl but she was very nice about it. The second time is after I had made the surgery appointment (at a different place) and when a different assistant came out to get her for her glucose level she was very rude and made comments like if you're going come back with her you will need to make a different type of appointment. I explained what had happened and I didn't want to leave her out of my site. I told them then that I would call after we had everything taken care of on the surgery to check her glucose level again. After my wife called and made an appointment she was called back and they refused to see my dog because the Dr. refused services to us. This should not be tolerated in a business like this. I never once accused them of dislocating our dog's knee cap but I guess I should have. If you care about your pet "DO NOT TAKE THEM TO THIS PLACE OF BUSINESS"!!! They are a money gouging and unethical business in my opinion. I never once was able to talk to the Vet "Pat" about any of this. Our pets should not be taken out of site to do procedures unless it's a necessity. Doing a glucose check is not a big deal, it's less than 2 minutes to do. This business is trash! My dog is the world to me, obviously not to this low life business.

posted: 11/11/2024

I've been taking our pets here all my life, they've always been extremely kind and compassionate to our family. Dr Pat especially did her best to give our cat Tibbers a few more months with us as his health was failing, and she was there at the end providing the best care one could ask for. I really can't say enough good about the Heritage North Team

posted: 10/03/2024

I am very disappointed in our recent visit. We were quoted a range for the procedure and then were charged more than the original quote. I'm not happy with the diagnosis either. We had to bring our girl back in again when she was not getting better after antibiotics were prescribed. After pushing them to keep looking, she found out she had an infection missed by the first visiting Dr. This place used to be good when they first opened, now we will be looking for a new vet. Will not recommend them to anyone I come in contact with.

posted: 11/21/2024

The pricing is a bit higher (at the top end of national averages), for all procedures, testing, medication, etc that we’ve done over the years. We have used their clinics for around 20 yr. Additionally, they assess additional fees. Tech fees, haz mat fees if your puppy piddles, etc… That being said, I’d say it’s a personal decision to go or stay with the same veterinary clinic.

posted: 10/28/2024

Had minor emergency with my fur baby over the weekend. Brought her here. They were gentle and kind, also did such a wonderful job treating her injury.

posted: 10/07/2024