Brown Veterinary Hospital

I have been using brown for 10ish years. I really wanted to give them the benefit of the doubt but I am no longer able to. My experience with them has been great for new animals. For end of life care, I’m very disappointed. My 12 year old dog developed seizures and I took her to brown. They gave me some meds and said keep an eye on her, did not explain that recent development of seizures in a senior dog means the dog doesn’t have a lot of time left. So I paid $200 for a that visit and had to take her to the merger vet the following day anyway, still thinking there might be a chance she’d survive, only to find out she likely had a brain tumor and to be advised to put her down. Having been at our vet the day before and nothing having been mentioned, that was a not so good surprise. Maybe they didn’t know and brain tumors develop quickly so I was able to look past this and continue going here. Then my senior car developed a lump in her mammary gland and I took her in. The first time, they said it was probably an infection, drained it and gave antibiotics which helped for a time but it came back and grew larger. I took her in again and was told she’d need surgery and the surgery was quoted at $3000. I did the surgery and part of it was a histopathy on the growth. The results take a while and that’s understandable. My issue is that I paid a lot of money for this surgery and did not ever actually talk to a human being, just their recorded line, to receive results until she had already passed 3 months later. They did call and I am busy- single mom, 5 pets, manager, etc. so, I’d be in a meeting or on a call and couldn’t take their call but call them IMMEDIATELY back. They would then call me back, goes to voicemail and they just say he were calling back and no information given or indication that the results were serious. They also would not tell my father who lives w me anything much when I asked him to help. I mean, he could take my human daughter to the dr and get more assistance and information there than at browns. I’m sure there’s a reason but maybe people need to be grouped by household to avoid this? So I spent $3k on my cat to live 3 months later and didn’t receive any indication of her diagnosis until I called the Tuesday following her death- which was a surprise. Not only that but once I finally spoke to someone- Jacob- he made a passive aggressive comment about how long it had been, as if I hadn’t tried calling back OVER AND OVER until I eventually gave up. He later apologized after he realized what was happening. But why is this acceptable? People pay huge amounts of money to get their pets care here and receive no answers or guidance, little help for the pets and shame and guilt in return. They are so busy all the time. The phone rings off the hook when you are actually inside the building. It feels more like McDonald’s than a vets office. Maybe people who can afford to take their pets to quarterly visits have a better experience, I’m not sure. I just know that I have lost trust in browns and will be looking for another vet.

posted: 12/10/2024

I had great experiences at Brown Vet Clinic (25th St location)! The staff takes time to answer all my questions. Pricing is very reasonable for annual visits and shots. The staff was always very understanding of my time, there was a delay in my appointment due to an emergency that came in and they were great about apologizing for the delay and communicating throughout the process. Plus Dr. Brown always seemed so thrilled to see my large orange tabby cat.

posted: 09/20/2024

Affordable? No. Friendly?? The front desk woman had a " no soup for you" attitude. They just have too many customers to value them . We need something different in veterinary care . I'm for a 4 college degree to just fix cats. A cat shows up in your life that you didn't ask for and it is $275 to fix and $60 a month to feed. The middle class can't afford to fix these many cats.

posted: 11/27/2024

Took my babies here for 8 years for all check ups and regular care. The first time I need them to see my pet on short notice I’m told I have to take her to Avon to be seen. What is the point of a veterinarian clinic if they won’t help your pet when needed. Save yourself the trouble and find someone who cares about your animals health and not just getting the money out of your wallet.

posted: 12/12/2024

The staff is very nice and treat my 4 dogs beautifully. My issue is with their phone system. I was so frustrated with it I talked with Dr Brown and she assured me they are working in it. I had had trouble getting a prescription refilled. When it was due to be refilled again, I called the refill line and ordered a refill. I went in to get it a week later and not only was there no record of the refill request, but there was also no stock to fill it. The automated phone system said that I would be notified if there was an issue with this prescription. Not only was I not notified, but the lady at the counter also told me she had over 100 calls to return with people getting mad at her for not being able to speak with a live person. So much for the new system. I don't want to look for a new vet but right now, that is on the table.

posted: 09/03/2024