VCA Stoney Creek Animal Hospital

Thank you so much for the wonderful care and empathy for our sweet Maverick. We were given the best recommendations and the entire staff went above and beyond to help us. Thanks again for doing all you could for our sweet Maverick :)

posted: 07/31/2023

I cannot say enough good things about this Animal Hospital! Specifically Dr. Lempert… an absolute angel! One of the kindest humans I have ever met. She took the BEST care of my kitten, and thoroughly explained our treatment plan and answered all my questions. She had a beautiful demeanor that made me feel at ease. Everyone here is just fabulous, and I highly recommend them for your pet’s care!

posted: 05/09/2023

I began using this hospital for my dog from her very first appointments. During both of my first two visits for vaccines, I was told that the monthly care plan was retroactive at any time if I chose to continue to use them for future services and when I am ready, they will sign me up and everything I paid in would be applied retroactively. Being a very busy person I took this to heart and thought it was a great idea and service. I needed to get in and out and paid in full after the first two visits to see how my experiences would be. On my 3rd visit, I asked them to enroll in this plan. I was told something new about this plan. I was told it is only retroactive if done within 30 days meaning any of the in full payments that I made would not be applied to my care plan anymore. These are two very different things from when I was told on my first two visits. I was willing to overlook the error or miscommunication but when I politely asked to speak to someone about this they acted immediately like they were defensive and blunt. The receptionist Michelle was very rude and interrupting me as I tried to tell them that their employee told me at both visits, “the care plan is retroactive at any time.” She was blunt and didn’t care. I asked to speak to the manager and Michelle and she refused to empathize or apologize for the error and was also only interrupted me while I tried to explain and ask questions. Any time I spoke, they would cut me off and didn’t care. Why would I choose to enroll in an ongoing monthly plan with you when I have only done business with you 2 times plus if you tell me I can enroll retroactive at any time, I am going to try you out and see how things go. I am glad I did not sign up now after my 3rd visit you treated me terribly. That’s too bad because you lost all of my figure business and I will make sure I tell everyone in my community that they should avoid your hospital. All you needed to do was empathize with me a little, apologize and do something to make this right. Instead you lost a customer and probably many future customers because of this review. There are plenty of veterinarians in Fishers IN. You can certainly find a better place to care for your pets.

posted: 08/09/2022

The worst place to go. I would never trust these people with my dog and new born pups if my life depended on it.

posted: 05/24/2023

We love this VCA hospital. Our Maltese has always gone to a VAC, but we are newish to Fishers, so this was just his 2nd visit here. Scooter spent a ruff night coughing (A trachea infection) and they worked him in that day. We were so worried; we have never told Scooter that he is a dog, he thinks he is our grandson. The antibiotic and cough medications are working. They were very thorough and even offered chest x-rays when they heard a heart murmur, and sent his results to a radiologist to double check. They even came out to the car to get and return my dog, due to the virus. Thank you VCA Stoney Creek Animal Hospital.

posted: 06/19/2020