Emergency Veterinary Care Centers

On September 11, 2023, we had to take our beloved Kane to the emergency vet because he was not acting normal. I called the clinic to find out what time they closed and if we need an appointment. I was told they were closing at five today. I arrived at 4 PM with Kane in tow and was told by one of the staff that they were closing in an hour and we’re not sure if they could see Kane or not. Shortly after that a vet tech came out and took Kane back because they wanted to make sure he did not have a blockage somewhere. After completing the paperwork and while they were working on Kane, I was placed into a exam room. Shortly after that, a veterinarian came in and told me that they needed to do bloodwork and an x-ray. After signing the waiver forms and giving permission to do the Test, my wife arrived. I started to notice that the attitude with staff was changing, seeming to become more steady and working harder. What seemed like forever, the veterinarian came in and gave us, our worst nightmares. Kane had severe liver failure and we had one of two options. The first option would not have given him a good quality of life. The other option was to have Kane put down. We decided to have Kane put down and with the staff there with us, it was one of the most beautiful and calming things I’ve ever gone through. The staff gave us as much time as we need to be with Kane and we finally left around 8pm. I just want to thank all the staff for their help and sympathy and caring with Kane during this extremely difficult time. Thank you. . Steve Goen

posted: 09/14/2023

Thanks to all the staff who took great care of my lil Bo. Bo had parvo and with the experts and professionals here they where able to save him and send him home within a few 3 days. I can’t thank you guys enough. Updated photo to show how great he’s doing

posted: 08/19/2023

The staff was extremely friendly and I happened to go at a time that had no wait. It's wonderful that this place is here, as when there was only one ER vet, it really did impact wait times. This business has lightened the load of one facility, providing the ability to see animals more timely. The quality of care my dog received was second to none and everyone was very respectful and upfront about the diagnosis and costs. Of course I want my baby taken care of, but professional yet personable delivery from staff is extremely important as either one could make or break the experience. I am grateful that my dog was tended to and that he continues to improve.

posted: 08/11/2023

THE ABSOLUTE WORST quality of care you could ask for you and your pet. I was here with my dog on 9/22/23. She had a bad skin rash and we checked in a 6 pm. The lady at the front desk could not give me a ballpark time that we could be waiting which is understandable due to pets in more critical conditions than mine. We waited 7 HOURS to be seen for this rash. When we were asked to go back in a room it took 30 minutes for a vet to come in and then another hour just for them to quote me on the price for the procedure. When I simply asked how much longer it would take for them to clean her skin and get me an antibiotic, the vet tech went to go complain to her floor manager about my “attitude”. Nick who was the floor manager on shift that night should quite simply be fired. He gave me so much attitude and wanted to argue with me about me asking for information about the wait time.He asked us to leave and refused to treat my dog. After almost 8 hours of waiting I walked out with nothing done for my dog and a huge headache. This place does not care about healing animals. They just want you to shut up and wait hours so they can take your money and give you the poorest quality of care you can find.

posted: 09/24/2023

I was so worried about my puppy. The staff was absolutely wonderful. Their knowledge and communication with me was the best I have ever experienced. Today my pup is well on his way to recovery and it is because of the most excellent care he received.

posted: 06/28/2023