Animal Medical Center of Hebron

If I could give no stars I would. I took my cat in because he was scratching his butt against the floor a lot, so I told them I think he may need his anal glands expressed. I just moved to the area, so I have never seen this vet before. They didn’t do any type of exam, they didn’t ask me any questions about him or how he is with being held or touched. They held him down and ignored me saying he does not like to be held that way he will freak out, then simultaneously attempted to express his anal glands right there in front of me. When he tried to bite the vet tech they acted as if my cat was the issue. They called in someone else who seemed VERY inexperienced. she picked up my cat by his neck, then proceeded to wrap her hands around his throat (he was making choking noises with his eyes bulging) while he was on the table to try to get him to relax and get in the cat bag they brought in to try to help. At this point there were 3 extra people in the room, and my cat was not okay. I told them to just stop and the vets stellar response was “okay take him back to orland park then” as if he responds this way to patients that are unhappy with him often. I am sobbing as I write this as I have NEVER experienced someone treating any of my animals so poorly. My cat should have never been put through all of that. He should have been examined FIRST OFF. Then taken in back where he can be placed in a cat bag before anything was attempted to be done to him considering how invasive it is. When I asked for a supervisors name and number I was refused one, told that they are owned by a company, and when I tried to call back after I left they had turned the phones off, 30mins before they closed. This “vet” needs to retire and this place should be shut down. I don’t even know the name of the vet that “took care” of my cat because he didn’t introduce himself or ask any questions about my cat at all. He seemed like he should’ve retired at least ten years ago.

posted: 08/18/2023

They are wonderful they did everything they could do to try to save my baby kitty Oreo after another vet performed a surgery and never monitored him after just sent him back home to me and kept telling me he was fine Thank you hebron for helping me through the entire process your care and compassion means so much.

posted: 03/31/2023

Took my Bengal in thinking he had an abscessed tooth, turned out he had cancer and a very horrible tumor that was bleeding nonstop. We had to put our furbaby down. He was also 13 years old. The staff here were very sympathetic and were very gentle with our baby. They offered on-site private cremation. We even got a little clay molding of his paw prints. They as well mailed a letter with more paw prints and a little baggie of his fur. I will continue to use them in the future for my other fur babies.

posted: 07/26/2023

They have been live savers and life bringers to my English Bulldogs!!! Ladies are super nice and helpful.. highly recommend

posted: 08/13/2023

I’m not one to leave unfavorable reviews. But I am livid. Apparently, there will be days you show up to get meds for your pet during business hours & they just aren’t open. No warning. Called Tuesday morning before work & LVM to get meds for my dog. Even let them know Id be in Wednesday morning to get it. Nobody called me back so I assumed I could pick up meds from 8-6 Mon-Fri. I showed up Wednesday @ 9:30 am and every indication said they should be open but weren’t. Signs on doors said closed. Website, hours on door & voicemail said they should’ve been open. Called & left a voicemail in the parking lot about needing her things & nobody called me back but they posted on their Facebook page about dental care. I’ve worked for multiple Vet clinics, just not being open with no warning is not ok. My dog went a day without meds, I’m just glad they aren't life saving ones. I'll be ordering meds through their online pharmacy until we find a different Vet.

posted: 07/20/2023