Banfield Pet Hospital

It's very frustrating to pay for a monthly plan so you think you have your animal covered in the case of an emergency and then be told it will be 2 to 3 days to see them. I called in because my male cat was showing signs of a blockage which can be deadly within a day depending in how quickly I even caught it. They couldn't see him even after explaining it's an emergency. I ended up driving to the Princeton vet whi got him in right away. Luckily is was not a blockage but they said it could have turned into if we would have waited to treat. You need to get better at leaving slots open for emergencies. Also let us go in rooms with our animals to ask questions.

posted: 04/03/2024

Banfield Pet Hospital’s “wellness plan” is a complete scam. The front receptionist and staff at the physical location were able to take my payment info and sign me up for the plan, but when I wanted to cancel the plan, they claimed to be powerless to do so. Long story short, the veterinarian failed to recognize my dog’s tooth abscess, and delayed him getting appropriate antibiotic therapy (ultimately surgery as well). Calling the customer service line left me on hold for 6+ hours and greeted with sarcastic representatives.

posted: 02/21/2024

Everyone was super friendly, but the services were less than ideal. My cat has been acting sick, and I was told and charged that they would need to send a fecal sample off to have examined. This was two weeks ago and I have not heard anything back yet on if anything was found.

posted: 12/25/2023

Princess Silver Moon (1yo cat) and Zorya Goldie Firewalker (3mo Golden Retriever) love the vets there. I feel like the vets get to the root of any issue that my babies have... and the vets are always kind as well as the techs... I want to say thank you to the vets and techs for taking such great care of my babies

posted: 05/27/2021

Avoid this place at all costs if you want quality pet care!! One day recently, I came home from work and my dog was throwing up blood uncontrollably. I raced him to Banfield, since I was an account holder at the time. Their 'hours' had ended fifteen minutes prior to my arrival, but the "veterinarians" and front desk staff were all still there. I explained my situation as my dog threw up on their floor. The employee behind the front desk was completely unsympathetic and explained that there was no way they could help me since they were closed. She said condescendingly "I would have to turn the cash register back on, isn't that right doc?" The vet smirked, and said "That's right", then STEPPED OVER a bloody spot on the floor where my dog was and headed out the door without looking once in my direction. I was too heartbroken to react the way I felt inside, and quickly researched and brought my pet to a caring LOCAL vet service. If you clicked the drop down to read this far, take this lesson; if you want a good life for your pet like I do, find a trusted local vet and don't trust this CORPORATION. The name is Banfield Pet Hospital, but Hospital does not describe the nature or quality of their work.

posted: 08/20/2020