Arlington Heights Veterinary Hospital - South

I used to love this place. But it’s done nothing but steadily go down hill since their Northside location burned down and then Covid happened. Now, it’s impossible to ever speak to anyone on the phone. It takes forever to get any sort of call back. They’re in no big hurry to answer the door. There’s a general feeling now that no one actually cares about your animal, they only seem interested in collecting fees. Any sort of issue or complaint is met with aggression by their staff. And if, by some miracle you get your issue elevated farther up the ladder, you’re gonna get a lecture about how this is all your fault. If you can be patient and wade through all this nonsense, you can occasionally get good service. But taking your animal to the vet shouldn’t be this stressful, difficult, or this combative. Please go somewhere else.

posted: 08/21/2023

I had given them a 4 star on previous visits but after I had to go thru with putting my Runt to sleep yesterday I def give them a 5 star rating. I'm not going to differ over prices when it comes to my fur babies i have the choice to spend or not for them to get them well or make them comfortable and at peace when I have to. Yes vets are expensive but when it comes to loving your animal or human family members that's what it takes . I was so sad yesterday and they was all so very kind to us while we said goodbye to our Runt ... thank you for that ... 🌹 you have no idea what that means to me at a time I was just broken ...

posted: 06/18/2022

I will not be able to put into words how much I appreciate Arlington vet. They were so awesome with my cat and I today. They helped me with a realistic weight loss plan for my cat, treated an eye issue, shots etc. They were also very thorough. Above all else they were kind and they cared, and that means the world.

posted: 11/04/2022

Very friendly caring staff, they all listened to me and we're obviously so caring in the treatment of my doggo. No hard sells or pressure to join any programs, just solid pet care!

posted: 12/21/2022

They seem competant and friendly but it's a busy practice and it can sometimes seem like things can get lost in the shuffle. Just today on the treatment form for our dog they suggested they could begin regular adequin injections for her joints...but they've been prescribing her adequin injections for the past several weeks already. Not a big deal if I was talking to the vet in person but when I have to take a drop off appointment because you need your dog seen soon it makes me worry if they are missing important information. But the staff has always been friendly and helpful and I don't know how much of this is up to them and how much it's just the veterinary situation in Bloomington. Before COVID we always went to small individual practices that we loved but last year in Syracuse, NY we had to drive 1.5 hours to find a vet that had any openings soon. It may be that this is just the situation with veterinary care now. I know I've seen a similar change in my own primary care physicians.

posted: 04/10/2023