UIUC Small Animal Clinic

We are so grateful that this clinic exists here in town. We have had a couple of visits, and while you never really hope to need them, they are responsive and caring when you do need them. The staff is responsive to email when there are follow-ups needed, and they make refilling medications easy with online ordering and typically next day (or sometimes same-day) pickup.

posted: 05/30/2023

Very disappointed. Many positive review, so I decided to make the 3 hour drive and take my pup here. Just to find out someone messed up their appointment schedule and I was not on it. 3 people come to view my confirmation email. I end up waiting for 4 hour!!!!!!!!! 4 HOURS!!!!! I would leave if I would not live 3 hours away, but I was hopeless. My sick pup waiting with me for the whole time. We spend 9 hours there. For scheduled appointment!!!!!!! I swear the distance held me hostage there and they knew it. Anyway, I was promised discounted price by manager Emily Volk ( I had to pay full price right there and then) I was also promised she will contact me after meeting they will have about this mishap. 3 weeks pass by, I called Emily multiple times, left 3 voicemail, even sent an email. Received no callback, no email, no form of communication attempt. Office people becoming more rude every time I call. Basically once bill payed they don't care. Very disappointed. Not how I imagine University clinic to be run. Also, please do not comment "Contact us to talk about it" as you read above I tried.

posted: 07/10/2023

I brought my hamster in yesterday for an emergency and he had to be put down. The staff was so beyond kind and didn’t make me feel like a burden or feel gross for crying. Everyone was so caring and understanding. The doctor we saw was so kind and explained everything to me. I was so distraught I didn’t notice his name but he was an average height Indian man - he made it a lot easier. If I have another pet emergency I’ll definitely come back here.

posted: 05/08/2023

Pricing is outrageous. $4000 to keep our potentially dying dog overnight and $2000 deposit required up front the day of. How are normal people expected to pay for that in an emergency situation? How does that pricing even break down? Taking a chance on the dogs life by taking him home to administer medications ourselves because we cannot afford thousands of dollars for an overnight stay. Every one that talked to us and checked out our dog was kind and helpful. That I can say confidently. But to actually get our dog help, is simply out of our means as average working people. Edited 5 hours later- our dog died on the couch

posted: 03/30/2023

The staff were great and caring. They went above and beyond because of us losing a bestie to others they are just pets to us he was our family our beloved son he wasnt mean to any other amimals he in fact saved another his little brother. Junior you will be missed and the staff we great Ty for ur kindness

posted: 07/05/2023