U. of I. Small Animal Clinic

I could not have asked for more caring and compassionate care when my dog passed. They were very informative, had a comfortable room to say goodbye to our dog (with children’s books about dealing with pet’s passing), had cozy blankets, gave us hugs and reassurance, etc. I’m very grateful that they made such a hard day a little bit easier.

posted: 11/28/2024

They've been giving my 13 yr old dog a refill on his cushings medication for the past 2 years with no issues until today. They're requesting to see him before they'll refill his medication. He has only 4 days left of his meds. They said my dog is considered a new client since they haven't seen him in 2 years. The only openings they have for new clients is slim to nothing. I have a son with cerebral palsy who already has appts scheduled in the area where this clinic is. We live an hour away and very tight on funds considering we don't get any assistance for our disabled son and I'm out of work to care for him over some break. This lady is able to override and put him at a different time other than 12:30 and she wouldn't do it. I was told by other staff that she could do it. She didn't care about my son going without his appts nor she cared about my dog dieing without his meds. This is beyond the worst customer service I've recieved from them. We've been to U of I multiple times and been a very good client that pays their bills on time. God for bid they could move my 13 yr old dog that's dieing from cushings that I pay over $400 a month in medication a month to keep him alive. I would understand the circumstances if I was given a warning about this inconvenience coming but not a letter, email, or call was made to notify me of this ahead of time. You expect me to drop my son's appts. Put my dog over my special needs son that can't walk and delayed in many other areas. You've lost your damn mind!!! The lady that does the scheduling was very understanding and believed the tech would make this work with my schedule due to my circumstances with my son. I had no problem bringing him for a recheck but they only give you one opening option on Wednesday's. 12:30. That's it. My son has an appt from 10:30-11:30 I couldn't promise I could make it on time without getting a speeding ticket. She didn't care. She doesn't realize my son can't physically load himself up in the car etc. I just lost a dear friend to a car accident couple weeks ago and I won't dare jeopardize my life, my son's, or anyone else's so that you can make some money on that 12:30 slot. You ma'am don't get paid enough to sit here and argue with me about what's most important. You lack tremendously in kindness and understanding for those that have it much harder than you. I hope you never lose the ability to walk. Appreciate what you have because one day you maybe in my shoes.

posted: 05/28/2024

I cannot say enough good things about the small animal clinic. My Shih Poo went into the ER with elevated liver enzymes due to pancreatitis. He had to stay up there 2 nights (I am 3 hours away so this was pretty rough) and they called multiple times a day with updates on how he was doing and kept us in the loop with price. I know that’s not always important when trying to keep your fur baby alive, but still good to know! Dr. Sharp and the student vet helping her were amazing! I don’t think my little Henry could have been in better hands. He went in a very lethargic pup (He’s 5 lol) and he was back to his energetic self when we got there to pick him up. It has been almost 2 weeks since he got discharged and they have called to check up on him. It may be routine, but I still appreciate the effort and I can tell he was very well taken care of

posted: 06/26/2024

I had a pretty few dramatic days at this place. Waited 6 hours for blood work for them to send me home and say my dog was fine with no diagnosis while he was circling to the left. Had to go back 1 day later because there was something neurologically wrong for him for them to say they really don’t see anything but need to do a $4k mri… that same day/early the next morning I had to put my dog down. The vet and student that helped me put my dog down were great and so considerate. I would give them a better rating! They understood what I was going through and did their best to help out on the worst day of my life. 5 days later they send me results on my dead dog! My dog is dead, why would I need results that are no longer relevant saying to just keep living the normal life with my dog… my dog is still dead in your freezer, waiting to get cremated! Keep better records and better bedside manner! This was a huge loss to me and they do not care!

posted: 08/20/2024

They put down a baby possum we brought to them because it was “too much work”. The nurse grabbed the baby possum and would not give it back saying “she couldn’t” that i would have to come tomorrow. well over night they euthanized it because they didn’t have enough volunteers to keep it fed for ONE NIGHT. The possum was not sick or injured just orphaned. We explicitly stated to contact us if they were just going to put it down but they killed it without a second thought. we saved the baby possum just for them to kill it with no remorse or accountability. They also misdiagnosed my dog about a year ago and tried to get me to pay over a grand for a procedure she didn’t need and after i took her to her normal vet she got on an antibiotic and she’s fine. Please do not take your animals here, as the other reviews have said there is a high chance they will put down your animal/pet. Also the nurses we have talked to have been nothing but rude and acted like they didn’t know anything, they wouldn’t tell us a single thing. please do not go here, and i hope the nurse who took the baby and staff who were there on may 13th 2024 at 12:30am gets fired and never let a newborn animal into their hands again.

posted: 05/14/2024