VCA Schaumburg Animal Hospital

Every time I go in, the receptionists are always frazzled, disorganized and seemingly clueless. I had my dog in my arms and done with her nail trimming while we had to wait for the other receptionist to come back from break to pay for my visit, while I asked to pay several times while my dog was being attended to, one said she had to wait for the other. Another time they ran an hour late for our Vet appointment. Why are these receptionists and vets so overtaxed with simple logistics and time management? Does anyone know what's going on over there? Animal Hospitals are still businesses, this one is bereft of even basic customer service. I don't recommend them to anyone.

posted: 10/06/2023

If I could give zero star I would. This place used have gone down the drain since the Bloomberg’s left.(who were amazing). All they care about is the money, they do not care about your animals. I spent thousands on my poor dog for tests that they guilt tripped me on and she didn't even need. They told me for years my dog had cancer and I did everything they suggested. My gut told me to stop. Went elsewhere and found out my dog is not even just completely healthy in every aspect but does not have cancer!!! This place is horrible and the vets are terrible. They work on your emotions. I know a few other families that have experienced same situations. They should be ashamed of themselves. Makes me feel sick.

posted: 06/08/2023

When we walked in, the first thing we noticed is how clean everything looked/smelt. It was the first time we were taking one of our cats there and there was a little sign in the lobby welcoming us 🙂 The front desk attendants were very welcoming and helpful with all of our paperwork and questions. The vet tech and veterinarian we met with were kind and personable. They answered all of our questions and gave us a lot of tips to help our cats. We've been to a couple of veterinarians in the area, trying to decide which is the best and we've decided to stay with VCA!!

posted: 04/28/2019

I would do no stars if I could. First time we brought our new puppy here, she was very sick and wasn’t eating or drinking. All they told us was that they could give us bandaid solution and it would “hurt our wallet”. Then the vet still spent the rest of the appointment trying to sell us on things we don’t need. We got testing done per our request and after calling other vets, we found out it would cost a fraction of the price anywhere else. We took her back there again (which was our mistake) because she had an ear infection. Most places charge about $150 and this place charged us $330. Not only that, but they messed up our billing which messed up our pet insurance. I don’t recommend this place.

posted: 03/22/2023

Amazing care! The staff is very empathetic and approach the pets with a vibrant yet calm energy. I rather pay more and get the service and care my pet deserves! I recommend the Care Club plan, it saved me a good amount of money! Special thanks to tech Ewelina and Dr. NICOLAS HEIDTBRINK.

posted: 01/30/2023