Banfield Pet Hospital

Extremely frustrated with this hospital. We have worked hard to make sure my pets experience was great while feeling the staff does nothing to do the same. My dog was on very strong medication to assist with the anxiety for the appointment. He went though all of that only to be cancelled on 10 minutes before his appointment time. As a person who loves their pets I would strongly not recommend this hospital.

posted: 06/07/2023

I have been a Banfield Wellness Plan client since '95 if possible wherever I've lived. Dr. Park at Schaumburg/Hoffman has been wonderful to both me & to my dog through routine visits, surgeries & minor scares. She & the staff keep me calm, treat my dog well & take the safest steps to ensure he has the best care, whether the issue is minor or urgent. They're very thorough & consistent. They also are patient w questions in person & on the phone, plus 24/7 VetChat is such a great feature because so many things happen at the worst times! Professional, kind, friendly & great at what they do - & I do not trust my dogs to just anyone. I'm lucky they're here for us.

posted: 05/20/2023

I went there twice and I am not going there any more. Front desk staff so rude. Send my daughter for buster vaccination for my dog, only one shot nothing else and done, but I was charged for physicals again and of course vaccine which is understandable. I called desk just to verify why I was charged again for the physicals(which was already done 3 weeks ago) and I asked how often do you do physicals on the dog. The front desk lady got so mad, she was soo rude, and when I asked her for her name she hung up on me. My daughter said that she was already rude when they were there in person. I do not recommend this place.

posted: 05/30/2023

Very bad veterinarian clinic. I had scheduled a dental appointment for my cat. Two days prior of the appointment, one of the veterinarian technicians called to inform me that the veterinarian was not going to perform a dental cleaning because she claimed that on my cat’s last vet visit (dating back on October 2021), the veterinarian who examined my cat detected a heart murmur. I’ve been avoiding Banfield for almost a year because I have trust issues with the veterinarians and vet techs and decided to take the cat to another vet clinic (not a Banfield clinic). The veterinarian who examined my cat did not detect a heart murmur. In fact, I took my cat to this veterinarian twice and she confirmed that there was no heart murmur. This veterinarian looked through my cat’s medical records and nowhere did she find notes from Banfield stating that my cat has a heart murmur. It’s appalling that this veterinarian and vet technician (I’m tempted to reveal their names) would lie to me about my cat’s health and later to find out the truth. I’m not sure why this Banfield veterinarian would lie to pet owners and have them go to specialty clinics to spend a lot of money for a health problem that doesn’t exist. I write this review as a warning to other pet owners about this Banfield clinic. I don’t recommend Banfield, this clinic is a ripoff and a joke. You’re better off taking your pet to a regular animal hospital.

posted: 10/03/2022

I have always had a great experience here. They know and love my dog. I like the wellness plan including shots and heartworm medicine. It's easier to pay monthly. My only issue is if we have an emergency they can never fit us in. I end up taking him to Care animal for emergencies if I can't get in at Banfield.

posted: 07/14/2022