Animal Emergency Clinic of Rockford

My family took our dog Peyton here the other day. Unfortunately the diagnosis was what we feared. Every staff member was so compassionate from the moment we got there til the time we left. They gave us as much time as we needed with him and put us in a nice clean room. We were lucky to be there with him to say our goodbyes. The doctor was very informative and options were given. You can tell they all love their job. I wish I remembered names so I could personally thank each and everyone one of them .

posted: 11/10/2024

I just want to thank everyone at the clinic. Your level of professionalism and compassion is top notch so much so you are my first google review. We had to let Miles go yesterday. He rescued us around 8-9 years ago. In that time he managed to sneak every oz of his 180 lbs into our hearts. End of life is not easy with a Dane, besides the heart wrenching aspect there is the physical reality of a huge sluggish not really wanting to move part. You did amazing with the short notice making Miles, my wife and me as comfortable as possible under the circumstances. Again thank you and know you made a very very shi##% experience a little more tolerable.

posted: 11/03/2024

Last month, we had to say goodbye to our 17-year-old pup. We called about an hour ahead of time so they could prepare the room. It was a very nice experience, and they walked us through the heartbreaking process. It was clean, calm, and private. We were able to spend as much time as we needed. The staff was very kind and compassionate. Thank you for your hospitality on this difficult day.

posted: 10/07/2024

Dr.Thrall, Melissa, and the whole team were compassionate, caring, and supportive during our emergency for our pup. Unfortunately, he was diagnosed with bloat and we needed to consider his quality of life after just having a forelimb amputation just months prior due to osteosarcoma. We were given a possible care plan and asked the doctor any questions/concerns we had. Everything was explained really well from the first phone call to the end… Having to make that difficult decision was made easier by this team. They helped us put our fur baby to sleep with dignity and compassion. We will recommend them to anyone for emergencies.

posted: 09/16/2024

Our very reactive dog (who can get aggressive when scared) tore one of his nails and it was dangling and bleeding. He does not do well at vets and this had us feeling really worried. When we got there, there was a super kind woman working the front desk. Even though I was anxious and upset she treated me with kindness. We got in right away and Lucky was seen extremely quickly. He had to be sedated for this visit/to fix his nail which we agreed with and they were able to do this really quickly! Once Lucky was alert and ready to go we were able to leave. Our entire visit from start to finish was a little over an hour and half. Super fast! Everyone was so kind and made my husband (who stayed with Lucky in the room) feel comfortable and reassured even with Lucky’s reactivity. My husband said the doctor was fantastic and so kind. Our price for this entire visit was extremely reasonable and much less than we were anticipating for emergency services. We would recommend this animal ER to everyone.

posted: 10/08/2024