Peoria Area Veterinary Group of Peoria

A happy ittybittybabykitty. Thank you Dr. Gilles we love you so much! Thank you and your staff for the prayers!

posted: 10/03/2023

I’m sure the services and other staff at the Townline location are great, but whatever woman they had answering the phone right around noon on Tuesday 6/13 completely put me off from coming in. I was scared for my cat and trying to get her seen. She answered the phone asking verbatim, “How can I help you?” I said I was looking to schedule an appointment for my cat as soon as possible and this woman snapped back at me, “WELL I kind of need to know who I’m talking to first!” My boyfriend was next to me and heard her and gave the same confused expression I did. I scheduled the appointment, but ended up immediately calling the Dunlap location instead. I needed her in sooner, but even if a sooner appointment had been available in Peoria, I still would have opted for Dunlap instead as I was scared and emotionally exhausted and the last thing I needed was a staff member being snotty to me for NO reason. Dunlap not only got us in sooner, but EVERY member of staff gave us the patience and compassionate care we needed. I wish I remembered her name because she needs to be given a lesson by her higher ups that taking her bad day/attitude out on possible new clients in a job that requires compassion is not a great idea. Edit— I feel the need to edit this and mention that VERY quickly after posting my review, management reached out to me and was incredibly kind. I didn’t feel right leaving the review as is based on the actions of one member of staff. The Peoria location was actually recommended to me and I’ve heard nothing but great things about them. After speaking to management I trust this was a one off kind of thing. My cat’s situation was and possibly still is life threatening, so it’s been an intensely emotional week. A little bit of compassion goes such a long way and I can tell beyond a shadow of a doubt management and the staff understand this. Despite the not so great first impression I’m certain if I ever visit this location in the future they will be just as lovely as Dunlap was

posted: 06/15/2023

The DVMs that work here are BEST of the best! They worked with me on what was best for me and my Cat. They saved her life in an emergent situation, kept me updated, and treated her with love. I've lived across the country and haven't had a vet I trust more!

posted: 02/18/2023

Ittybittybabykitty jumped out of my arms when she saw the back door, she knew she was home and when we got in she was happy to hear the sound of cancan opening up for some wet bites. DR Gilles has reintroduced my humanity into society. Thank you for taking care of my Bitty. 🥰😘🥰

posted: 09/30/2023

They are super caring and loving and always do what is best for your fur baby!! The grooming is top notch and wouldn’t get my baby groomed anywhere else! Cassady is awesome!

posted: 07/02/2023