Vetco Total Care Animal Hospital

Such a great hospital! Celia was very attentive and kind when handling my dog Coco! Merrit was very friendly and compassionate with my needs. As well, Angelo was so easy to talk to when it came to medication and side-effects from the vaccines. I would recommend to anyone who wants the best treatment for their companion and or pet. I would also recommend to purchase the Vital Care Premier for free consultation!

posted: 02/22/2024

The most unorganized and unprofessional vetco I’ve been to. If you have the option to take your pet anywhere else please do.They called around 10am to confirm my dog’s appointment however since I was working I was unable to pick up, they left me a voicemail asking me to confirm before 1pm that day so they wouldn’t cancel the appointment. I called them twice at 11am and they did not answer, so I thought I would call again during lunch. Right before my lunch I get a text at 12:38pm asking me to confirm through text so replied to confirm 5 mins after the text came through (before 1pm) . The next day I get to my 12:30pm appointment on time and see a sign saying they are closed for lunch everyday from 1pm-2pm, however when I talk to the front desk girl she says that the doctor had to leave for an emergency and she had tried calling me today to cancel and she left a voicemail , I tell her that I hadn’t received any phone call nor voicemail from Vetco today. She then says that I actually didn’t have an appointment because they called yesterday and I didn’t confirm…. Of course I tell her that I did and had the messages and calls to prove it, all she proceeds to say is “idk what happened there but either way the doctor is not here so she can’t get seen”. At no moment did she seem to care that they were wrong or WASTED MY TIME. I truly understand emergencies but the lack of organization and professionalism I can not. I can not bring myself to bring my dog here if it’s going to be a guessing game with her appointments. I set this appointment up because my dog hasn’t been feeling good and if they would have reached out to say they were canceling I would have found other arrangements for my dog. Pictures with proof of confirmation and times.

posted: 06/08/2024

Awesome staff!!! Told them I had an emergency with my cat, and they got us in the next day..im very thankful for their help..

posted: 01/06/2024

Came in for a quick visit to get my dog checked out for a hotspot both the vet tech and Doctor Anna were great with my dog. Very nice and knowledgeable. The most relaxed my dog has ever been at a vet visit!

posted: 03/11/2024

The doctor spoke to me over the phone like i was stupid and tried to blame my dogs symptoms on me not treating an ear infection. My dog was actually having an adverse reaction to the medication that this location administered to him. Which the doctor should be knowledgeable in because all of his symptoms were listed on the pamphlet of the medication! If you are giving a certain medication you should know the side effects it can cause. Furthermore the doctor never even bothered to speak to me directly and just printed out a paper explaining an ear infection to me. overall she was extremely unprofessional and i would never trust this location with my dog again.I ended up having to call the company of the medication given to my dog directly and their team of vets are now working with a different petco location to help my dog.

posted: 03/22/2024