VCA Boulder Terrace Animal Hospital

My dog was choking on a piece of bone and having trouble breathing. VCA Boulder Terrace was the closest animal hospital we could find so we called to see if we could rush our dog over. I called first to see what we needed to do and the lady who answered said “Here’s what you need to do. Call over to the VCA Aurora because we close in 30 min and they are open”. I honestly thought the person was going to give me advice or express concern but cared more about their closing time than the life of an animal. VCA Boulder terrace is 2 minutes from our house and the Aurora location is close to 30 min away. I hung up the phone in disgust and called another hospital that was able to save our dog. If you care about your pets, this is not the place to go to. Hopefully they start hiring people that have compassion and care.

posted: 10/06/2023

First time visit with our recently adopted sassy cat. Everyone was extremely nice and helpful. Very easy to make an appointment online. The calming blanket was something our prior vet never even mentioned. This was the most amazing magical thing! We had an initial exam and a nail trim. Pricing was good, especially since we had the $20 coupon. The lady behind the front desk, the vet tech and the vet were all fabulous. Will definitely continue to bring our fur baby here for all future needs and check ups. Had been going to another local vet for 20 years. I was nervous about switching vets, but am sooooo happy that I did!

posted: 05/08/2022

Dr. Hailer at Boulder Terrace has been taking care of the pets in my family for 20+ years. Her compassion in every circumstance has been invaluable. All of the staff have always been extremely kind, communicative, and helpful.

posted: 01/30/2023

I was very displeased with the service I had from this animal hospital. I found out last week that my loving dog has a tumor on her spleen and since I was leaving the country in a few days I asked if they could conduct the ultrasound in the coming week. I was thrilled to get an appointment 6 days later but called yesterday only to find out that they made a "Mistake" and my appointment needed to first be a comprehensive exam since she wasn't a regular patient of theirs. Since I didn't have enough time to do this and get the ultrasound before my trip I had to cancel. The receptionist wouldn't let me talk to the vet or office manager to explain my situation. Now my 24 year old son has to take 1/2 day off of work to take the dog to another vet who is not requiring a comprehensive exam first. Saying my prayers that they don't deliver bad news to him while I'm not in town to console him and his young sister!

posted: 09/09/2022

The vets and staff truly care about my animals and me. I’ve had a very sick kitten that was given very good care by all the techs, staff, and vets throughout multiple visits. They listen to all of my concerns and address all of my questions. I travel a bit farther to use this vet but it has been more than worth it. I also appreciate how nice the staff are to me. I’ve been to multiple vets in the past that like the animals but aren’t as friendly to their human counterparts. This veterinary hospital treats my animals and me with care and genuine hospitality.

posted: 12/29/2020