Gilmer Road Animal Hospital

Don’t go here!! Dr Thomas is the only good doctor. They give a lot of misinformation and diagnose differently without consulting each other. One says allergies, the other says auto immune disease, which are on different spectrums in health and cost. Very confusing. I’m getting another opinion at another facility asap. I’ve only gone here a few months but will be changing vets. I tried to resolve the problem today but Lauren at the front desk was extremely rude and did not help me at all to make situation better or even make me an appointment. Instead she put me on hold for 10 minutes and then wanted to put me on hold again for another 10 minutes because customers were in line. I suppose that I don’t fall in the category of a customer because she said others would come before me. At no point did Lauren listen to me, instead she acted like a jerk with authority. Lauren should be retrained in manners and listening to to the client that pays 1000s to come here. My experience here hasn’t been great but this was final straw with this business. I’m going elsewhere for my dogs health. I will be researching to find a new veterinarian that’s at a nicer, cleaner, more reputable business with nicer staff.

posted: 09/30/2023

The doctors’ and staff were extremely kind and friendly to me and my sweet little girl. Unfortunately, I had to put her down (she was 15 and diagnosed with kidney disease). Both vets were very compassionate and Misty died peacefully in my arms. Thanks again for caring.

posted: 07/28/2023

Wow! Super impressed, the technician took time to acquaint himself with my 100lb pit bull before doing the procedure. He sat on the floor rubbing my dogs head. My dog quickly calmed down and the technician was able to take him to do the procedure. All of this without treats🫡 The facility is clean. I’ve gone to other facilities where the ammonia hits your nose as soon as you walk into the front door. I love how they have the black rubber mat in the waiting room so the dog is not laying down on the cold title floor.

posted: 07/15/2023

These people are incompetent and can't do basic accounting or use common sense in their treatments. They stopped tooth extraction surgery after removing loose teeth that were not infected (that have always been loose) first due to a heart murmur. For months I called and asked where the $400 they owed me was, never received it. I went back to get the infected tooth extracted that they missed the first time, after I went to a specialist and spent $1500 on an EKG and they said my dog was fine. They tried to charge me full price without the credit. After arguing they said they'd look into it. Went back again to drain an ear hematoma and his ear was cut open instead of just drained. Again, they said I owed them $400. I informed them I had a credit for the tooth extraction because it was stopped prematurely. His ear ballooned back up after healing with a lot of scar tissue from their hack stitch job. Went somewhere else where they just drained it with a needle which allowed it to heal properly (even though he still has a lot of scar tissue from the bad stitching). Went back today for blood work and they again said I owed them $400 after getting into the patient room and I AGAIN informed them they have a clerical issue that hasn't been fixed in over a year. They left me in the room for 40 minutes as punishment and I just walked out. These people will never be seeing my dog or my money again. SAVE YOURSELF AND YOUR ANIMAL THE TROUBLE AND GO SOMEWHERE ELSE.

posted: 06/06/2023

I implore you to please read this before visiting this practice, specifically, Dr. Brar. Buffalo Grove Animal Hospital kept all our pets safe and never had to treat any of them for anxiety except for one as she got older and was placed on an antidepressant. Regrettably, we selected a dog from a puppy mill who has terrible anxiety - beyond belief. To the point he shakes as if he is having a seizure. He's lived like this for many years until Buffalo Grove Animal Hospital helped cure him by prescribing the right medications, and listened to us when we learned that one prescription wasn't working and another one was a bit better. We were able to reduce his dose of anxiety medication down substantially, and it changed the way our dog felt physically - no longer would he shake uncontrollably, or while in the care of overnight stays, pace back and forth rubbing his nose against the wall until it bled. He was able to live a normal life, and we were as a family no longer worrying. We made a poor decision to try and transfer practices to Gilmer Road Animal Hospital as it was closer to our new home after two years of living here. It wasn't until about a year in that we were booked to see Dr. Brar, who never met our pet before, told us he was more concerned about his license than prescribing a medication that kept our dog safe and healthy for the last four years. This was after having been told by another doctor who was wonderful to work with when originally first seeing our pet that there was no concern, he understood and would make it easy on us - that they even had an online pharmacy that would send the medication direct to our door! With four kids and an ailing father, it was music to a pet mom's ears. One less thing I'd have to do throughout the day while working full time. The practice assured me that what he was being prescribed was appropriate, especially after struggling to get his anxiety under control for years - imagine having a dog that when someone sneezes, he shoots into another room! Touching his skin would have him tighten up, and at times, with our children being little, we were concerned. To the point we hired a dog psychologist as he refused to climb stairs as he whined and whimpered at the bottom. It wasn't until my husband, who carried this 50lb dog up the stairs every night, fell on top of him in the dark during the middle of the night that I said enough was enough. I didn't need a broken pet and husband! We spoke with our former veterinarian, tried different things, and then they witnessed our pet struggle during his overnight stay when we moved to Hawthorn Woods. It was a sad sight to see, and they truly understood. I shared this all with Dr. Brar - and not an ounce of compassion. This evening, I received a call from Gilmer Road Animal Hospital informing me that Dr. Brar, a vet we were randomly booked with after having just been in for his annual exam a month prior, refused to refill his prescription. I was floored - this is a medication that many pets take when looking at the statistics! To make it even worse, other dogs are on much stronger medications compared to this - which raises the red flag, would your pet be diagnosed and treated accordingly in Dr. Brar's care or are they only in it for the money? Not to mention, it was such a brief encounter as my dog was muzzled on the table, that he hardly examined him, left the room, and I had to find him to give him to ask for an allergy shot he gets every six weeks. I explained this is what he gets, not a spray for his inflamed paw he had started chewing, which tells us right away allergies are returning. Two appointments later, one for his annual physical and one again, we were forced to see Dr. Brar for his anxiety, we were charged upwards of $900 in total. Lesson learned!

posted: 08/24/2023