Mt Plaines Animal Hospital

Dr. R, never tries to up sell any surges or vaccines. If she thinks your animal doesn't need something or isn't necessary she will tell you. The front staff are wonderful ladies. They respect my dog htes other animals so calls us in the car and tells us it's clear to bring our dog in. Love this place

posted: 02/24/2023

Dr. Ruffulo is low key but right on top of any issues our dogs have ever had. She does not push for immunizations that aren’t really necessary for our dogs considering their activity, area in which we are, age, etc. However when tests and procedures are indicated they are done promptly and she calls with results faster than any other veterinarians we’ve ever had. She also does follow up calls automatically when our dogs have had an issue or illness. She returns calls promptly and whenever we have have any interaction with her she genuinely radiates the impression that she loves animals.

posted: 05/04/2023

I've been going to Dr Ruffalo since 1993. If that doesn't tell you how fantastic we KNOW she is I don't know what else would!

posted: 08/01/2023

I had a concern with my cat, I called to ask a question. They could not help with a simple question without having me visit them so they could get my money. I told them everything a previous vet told me, and they still wanted me to come in... Money not concerned.

posted: 06/28/2023

We left the practice a few years ago for poor customer service when our dog needed to be put down. Well last week they absolutely proved we made the correct decision. My mom early 80’s called me frantic that she thought her dog was choking and her vet (Mt Plaines) refused to see her and directed her to Buffalo Grove. Being a couple hours away I called Mt Plaines explained my mom was elderly, doesn’t drive often and is not good with directions. However she is about a mile from them and she knows where they are. Front desk staff said the doctor would not see her because they may not have equipment if the dog is actually choking. To which I asked them can you at least check the dog to determine if it an emergency and the dog even if an emergency would be better off with a vet rather than in a home with a helpless elderly woman. But they still refused. Extraordinary disappointing the lack of sympathy or empathy this staff has. Other than simple shots don’t depend on them when you really may need them.

posted: 09/13/2022