Animal Emergency of Mokena

Last night we had to bring in our sweet, old dog and say our goodbyes. The staff was kind and sensitive, presented us with all of our options, and was so gentle with our sweet girl and with us as we coped with some very big emotions. I appreciate the service and the supportive environment during one of the most stressful times in my life. Thank you. RIP Juno, you will be missed and never forgotten.

posted: 07/27/2023

I wish I had asked around first before I brought my dog here after my regular vet was closed, desperately looking for help. She had been sick for a few days, not eating/drinking and I was worried. Everyone was very welcoming and nice, AT FIRST. After doing an X-ray it was discovered that she needed surgery. They wanted $3500-$4500. After explaining that was an amount we were UNSURE we could come up with in full (mind you we did have $1900), the attitude completely changed. We were then met with rudeness, a smart mouth and the ONLY option that was given to us was to relinquish her to a shelter so she could be “better cared for”. As if I hadn’t been doing that for years! We opted to take her home and wait for our own vet (which WAS an option that was given to us in the beginning). They gave her some meds, and sent us with some antibiotics and a stern warning of the risks of waiting and slammed (yes, slammed) the receipt for the $600 that the visit costed on the counter. They told us our vet probably wouldn’t be able to get her in FOR DAYS and that she’d probably die. Wrong. They got her in first thing Monday. She is now back home, perked up, and recovering nicely after going to HER vet who charged $700 total for the entire surgery, overnight stay, and meds! I understand that they supposedly want what’s “best” for the animals, and emergency care may cost more, but I find it very heartless and rude that the ONLY option we were given was to relinquish the dog. They didn’t even mention care credit (which just to NOTE had they mentioned this - we were also approved for $1500 there as well on top of the $1900 we had so we almost had all of the money). You’d rather take and give away someone’s dog to a shelter as opposed to helping them with a payment plan or other options? People come here for help, and the woman who checked us out needs a HUGE lesson on compassion and how to treat people. I’ll never go here again. I pray I never need emergency care again but if I do I’ll drive farther away!

posted: 07/26/2023

Highly recommend them. Dr. Gary treated our cat and was awesome. Best decision to go here. Very very very kind and knowledgeable staff. Clients wait in their car with their animals until triage begins but it actually reduced my cats stress vs sitting in a waiting room.

posted: 05/06/2023

My family had to put down our 14 year old girl today. Her name was Lily. I don’t know the name of the woman I spoke to this morning but when I tell you she made my heart burst with joy she MADE MY HEART BURST WITH JOY. I live in Virginia and obviously I was not able to be there when our girl crossed the rainbow bridge. My family opted out of receiving Lillian’s ashes and that shattered my heart. I called the Mokena emergency vet in hopes that maybe I could buy the ashes and have them sent to me. This was something she was more than willing to do for me but I ultimately decided due to cost to not go through with it. HOWEVER she told me that she will send me an ink paw print of her paw AND some of her hair for me to have. I could not be more grateful for this woman or this practice. It’s been an awful way to start the new year but she’s made a little easier for someone who was not able to say goodbye.

posted: 01/01/2023

Do NOT bring your pet here! They are very unprofessional, talk about clients negatively openly for all to hear in the waiting room as well as their own personal lives. They will inappropriately undergo many tests without telling you costs and $1k later tell you all tests are normal. It is like a scam and they don’t even know what they’re doing. Use your trusted family vet! Do not go here!

posted: 08/25/2023