Banfield Pet Hospital

I cannot express the gratitude I am feeling from the support of the doctor and her staff. They provided a complete diagnostic of issues our cat was experiencing. They took the utmost care of our pet and contacted us frequently on our pet's prognosis. We will definitely recommend Banfield Pet Hospital for our friends' pets preventative and urgent care!

posted: 08/07/2023

Terribly unprofessional. My husband called to schedule our dog in for an appointment, informed them over the phone that she had not been there and asked if we needed anything prior to the appointment for her to be treated. All they asked is if she had her rabies shot, which she does and has the tags for. They said they would be able to accept her with the tags. Got to our 930am appointment on a Saturday morning. She then informed me that they in fact could not accept her without the rabies papers 🚩 and wanted me to email them. My dogs usual vet is closed on Saturdays. Hence the reason we asked PRIOR to the appointment. Why say the tags are acceptable if they are not. My husband called them and told them this is not what he was told when scheduling, the girl on the phone told him to hold so she could ask the vet. He was on hold for 10 minutes, then the girl got on the phone n told him she'd call back in a few minutes with an answer. She also told him that if there's no call back, then they probably decided to just accept her. 🚩 AN HOUR AND A HALF LATER, still no call back, me waiting outside with my 3 year old for our dog to be finished, my husband calls to see what's going on. They answer and tell him that they can't accept her without paperwork. 🚩 Why the hell did you people make my dog sit in a kennel for an hour and a half knowing she wouldn't be accepted? 🚩Waste of time plain and simple. Completely unprofessional and being busy is no excuse. Pick up the damn phone n get her out of there then. Especially knowing the circumstances, I came in with my 76lb 7 month old puppy, my 3 year old son, visibly struggling. I informed her that I'm having a hard time cause I am ALSO 7 MONTHS PREGNANT. 🚩🚩🚩 Do not waste your time or money on these inconsiderate, unorganized, and unprofessional people.

posted: 03/25/2023

I went with my cat and they said she was fat. Then they pointed at a fat cat. So my cat is obese she is currently my avatar. Got a good plan.

posted: 06/12/2023

If I would be able to leave 0 stars I would. This place has not been able to treat my 5 month old goldendoodle that has been having an ear infection for weeks! They throw all these extra charges and medications walking out every time paying almost 200+ ever since time while on the payment plan. I also expressed concern regarding spaying my goldendoodle at 5 months because she is not fully matured but they considered my puppy to be a small breed? I go looking into my app they have her listed as a mini poodle when she will be a full grown goldendoodle and my breeder and all other vets told me to wait between 7 months - 1 year. I don’t not trust this place as it’s been over 2 months that they cannot treat my puppy’s DOUBLE ear infection. Yes, goldendoodles are prone to ear infections but it’s been months and they cannot get it resolved at all. This place just cares about money and also they do everything in the back without you knowing if they really do treatment or not. If they do the so called treatment my puppy should be improving by now.

posted: 03/17/2023

My pet was in dire need of help. They took xtrace. And then did nothing for him just giving pain pills. Way over priced over $400 just for that period God I hope I never have to go back there again. Never did find the reason he was so sick.

posted: 03/13/2023