Banfield Pet Hospital

Over Labor Day weekend, our dog was experiencing a little bit of goop in her eye and woke up on Labor Day barely able to open one of her eyes and the goop had spread to her other eye. We called several vets in the immediate area, all were closed due to the holiday, and a few of the emergency vets that cost $190 just to walk in the door in addition to a 2-4+ hour wait. I was able to find an appt online at the Evanston Banfield for later in the day and figured a more intimate experience, without having to sit in a waiting room for 4 hours would be worth the ~50 minute drive. The receptionist was very nice and got us checked in while we waited for the vet. Our dog is deaf, so we are hyper aware of bedside manner and how she is treated, and both the vet tech and Dr. Laffey were great with her. The communication between tech and vet was outstanding! Dr Laffey came into the room well briefed and ready to make a plan. We had a lot of questions, that were answered in detail, and were able to walk away with an ointment that had her open eyed the very next day. Overall, a very great experience and a huge relief to be able to get in for an appointment on a holiday that was very affordable. Thank you for taking care of our girl!

posted: 09/07/2023

First, the ladies at the front desk are always really nice, not only to me but also my puppy Teddy! He never comes back home with something wrong with him after a visit. They really care for my dog in their best ways which is why I take him here. Thanks to the vets & techs here!

posted: 06/21/2023

Brought my baby girl davida and they found she had an ear infection and they cleaned her up and gave her medicine. She also got her rabies shot. I will be bringing her here in the future for her yearly exams. Great people who care

posted: 07/04/2023

I have been to other Banfields and loved them and gotten great treatment by the vets and staff. This Banfield is a different story. The first time I stopped by while at PetSmart and asked to make an appointment based on a concern I had the vet tech gave a terrible diagnosis with only one symptom and without even seeing my cat. Then when I brought my cats in for a scheduled visit I found out that my appointment had been cancelled with no notice or cause given to me.

posted: 12/28/2016

The worst business/ company ever. They sneak you into a health plan that you cannot cancel even if your pet died. Money hungry company, that does not rarely care about our pets. It’s awful. I am lost for words of how stressing they are. Please stay away.

posted: 03/22/2023